Ulta Beauty — Local services in Poway

Could be a better store. I believe the management team is responsible for training the sales associates. Sales associates doesn't know what proper manner looks like. They will make you get out of their way when they are shopping themselves. The associates also will rudely inform you of their upcoming 15 minutes closing time by pressuring you to buy the nearest product to you. This store don't seem to ever have what the email advertised freebies. Twice I went in and either they have no idea what I am talking about or they are doing me a favor by giving me an older freebie product. In a word, rude seems to run in the atmosphere in there. If you are close ya different store, go somewhere else that isn't here. UPDATE 4/19/2017 A friend recently started working at this location I thought I would help her out and get my usual Clinique Make up Remover Balm here. I didn't check before heading to the register. While at the register, I noticed that the lid is dented, I commented on that, the girl who was the cashier first denied that it was dented, than opened the container only to find out that someone had taken a big fat swipe out of it. Cashier than proceeded to tell me that it's ok, I can still pay full price and use it. I refused and cashier treated me like I was the one causing the scene. Lesson learned. No...

We visited this store on 8/19/22 around 6pm. Terrible customer service!!! We were greeted upon entering the store after the initial greeting, crickets. It was my mom's first time in Ulta, and I was excited to bring her here. She was looking to upgrade her makeup. Not once did the numerous employees ask if we needed help. A male employee made eye contact but couldn’t be bothered to help us. He was too busy kissing the manager's butt. The manager was more interested in cleaning the store than in quality customer service. My mom was so shocked at how poor the customer service was that she wanted to leave. I was embarrassed that I suggested going here. Usually, the Ulta’s I shop at are busy. I’m not surprised there were hardly any customers at this one. A few friends and family have complained about this location and the lack of quality customer service. I can now say...

Hey guys I just want give a HUGE shout out to the most amazing hairstylist NAZ. Omg she is really wonderful since I first started to go for haircuts to getting a whole color change. You guys see all these reviews about Naz …. That’s because she’s actually really good and knowledgeable about her job. Naz is also very passionate about what she does. I been going to her for about a year now and she never fails to amazed me with her work. So if you guys are looking for a hairstylist look for Naz I promise she’s 100% amazing at her job. I can’t stop prancing greatness 🫶🏻🫶🏻🫶🏻🤩🤩🤩.

P.s. Naz also style my grandmother hair and mine for a marine corp ball and we look really great we got so many compliments.

Naz instagram is...