LA Fitness — Local services in Poway

I have been coming here for 12 years and am canceling my membership. I had signed my teen daughters up with memberships and emailed the club to suspend one of their memberships several months ago. Since each child was signed up at a different time and I used different cards, it didn’t stand out that I was still being charged a couple of months later. I contacted the club and was told the email “goes nowhere”. I was also told the account could be placed on suspension today for ten bucks a month....so I asked to cancel the account and was informed I would have to come in and speak to a representative. Not only did I have to come in to speak to someone, but that option was only available to do Mon-Thurs 9-5. When I asked why, I was told because they had to verify my identity.

Here’s what is funny about that- where was this concern about identity when I started the account online? And the hours that are only open to cancel? Absolutely ridiculous!

To sum it up- I was fine with being overcharged $150 because the email request to suspend my daughter’s account “went nowhere”. I liked the facilities and developed a lot of great friendships over the past 12 years. This gym use to be convenient but now gets so packed I can only go during certain hours. Since I had been there as long as I have been, I didn’t want to give up the membership- call it loyalty. I purchased a membership to a different facility to work around this.

This club has a terrible business policy for customers when it comes to cancellation and even with the type of response I received when calling about the problem in the first place. After sharing what happened with my family that have memberships, that have decided to cancel as well. They have memberships at EOS and so this won’t be much of a loss for them either.

Save yourself the headache. There are a ton of workout facilities in/near 4S Ranch that actually care about their clientele. CrossFit Barracks has been an amazing experience...Fitclub is another facility I...

I signed up for LA Fitness under the General Manager Nate, who gave me a prepayment option of $150 for 6 months. This meant that I would pay $100 for the first and last month, $50 for the second month, then cancel before paying anything additional. In order to meet 6 months, he gave me 3 "30 day guest passes". As I am on my 2nd "30 day guest pass", the new management has failed to honor prior management's commitments.

What makes me less than satisfied: Manager took more than 72 hours to get back to me. She mentioned she was busy one day but I feel like a simple phone call or email would be a nice gesture. (I left my name, email, and phone number at the front desk). When management eventually got back to me after 3 days of calling, they first stated that they would not under any circumstance honor the guest passes because I had been a "prior member" and told me that the first guest pass was honored incorrectly. Management continued to let me know that I paid "exactly the same rate as everybody else" for 3 months of membership. (This is less than true because LA Fitness is commission/signup based in terms of pay, so managers/sales reps alike are motivated to cut a reasonable deal, similar to car dealerships.) General manager as well as operations manager told me I was basically out of luck and that I would have to pay the regular initiation fee, first and last month all over again. Fundamentals of customer service are lacking. 1) Acknowledging customer 2) Offering reasonable remedy/solution

I know that the total discrepancy is $50. That is not a lot of money, however, I think that a reasonable remedy or refund should be in order, especially considering there is a general consensus among yelp/google reviews that management of this gym lacks in customer service. It is startling and quite sad to see how little this gym values its members. I would not go give this gym another shot unless there was a dramatic shift in the attitudes of the front end and management of this LA...

Their Personal Trainer Program has no ethnics. I have been misinformed in several occasions regarding the personal training classes. They don't care about you once you sign the contract to receive classes, they are not organized and don't have a personal exercise plan for you, it's very expensive and it's not worth the money you are paying for. If you try to cancel they make you pay 50% of the remaining of the contract, if you have an emergency and you have to stop training they tell you they'll place your account on hold but they don't tell you they'll extend your contract for one more month and you'll have to pay an additional month of training classes whether you like it or not, if you asked them if you want to speak to someone in regards to the problem, they give you the round around and they won't refer you to anyone outside of the gym. They won't give you a corporate number until they see themselves trapped to give it to you. They never follow your instructions, they always come back with another alternative so that you don't cancel the contract even if you have agreed to pay the 50% of the remaining balance. They...