Prattville Water Works Board — Local services in Prattville

Their customer service skills are non existent, they don’t deserve a single start rating. Unfortunately with being the only place to have running water through, we customers have no choice, but to deal with the rude, nasty way they speak to us, and on top on all that, they don’t have the human decency to call, and say absolutely anything to their customers. You can’t sit on the phone, and tell me you have “8,000” customers, and it would cost more to call, to inform them of their service being shut off… spectrum has a load of customers, oh and don’t get me started on the power company, the moment you’re late they call, send an email, and more to inform you that it needs to be paid. You guys are just so lazy you can’t even pick up a phone to call someone at least an hour before. People have children, full time jobs, and don’t always remember to pay every single bill. God forbid y’all forget something one day. Do better Prattville, this place is running in the ground. Definitely not the...

This company is stuck in the 1800's, I over paid some how the system allowed me to over pay 300 plus dollars. I called for a refund and they said they cant even though it had been less then 24hrs, it would take 6 weeks to get a check in the mail... I can refund instantly on my small business its 2024 not 1874. the mayors office need to step in !! this is a joke. the old lady needs to be fired with her nasty attitude blaming me for not checking my emails, her attitude was nasty and rude. i filed a complaint with my phone number today oct 4 2024 on a printed misc. issues paper. I bet the board will never get. this monopoly is a joke and the staff rude. I will sell and move as soon as i can afford it. its 2024 and Prattville needs...

Exactly what everyone else is saying. We just called to try to understand why we just received a $200 bill when we haven’t lived there in over 2 months. It seems they didn’t switch over our service when they were supposed to. We called to come to a resolution but with EVERY INTENTION of paying what we owed. But after being talk down to and over by a VERY rude woman who didn’t even TRY to understand what we were saying, we just told them to send it to collections and hung up. We won’t ever live there again so what do we have to lose? I work at a call center for a public service and if I EVER spoke to a claimant like this, I would absolutely...