Auto Park Imports — Local services in Proviso Township

Fraudulently selling unsafe vehicles. Stay away! $6500 worth of systemic problems on a $20k van.

TLDR; they said they serviced this van for the life of the vehicle, and it was one owner. Additionally, their Ebay Store states, "All vehicles offered for sale are mechanically and cosmetically in great condition." Here are a few of the issues they sold us the Sprinter with:

TRANSMISSION FLUID STILL ORIGINAL AT 110k, SHOULD HAVE BEEN DONE AT 40k TAIL PIPE CONNECTION RUSTED BEYOND REPAIR MULTIPLE EXHAUST ISSUES, PREVIOUS ISSUES REPAIRED INCORRECTLY, UNREPAIRABLE EXHAUST LEAKS NEEDS REPLACED: DPF, TURBO GASKET, 3 TURBO BOLTS AND BOTTOM CLAMP, NOX SENSORS, WASHER FLUID CAP MISSING, WASHER FLUID LINES/RETAINER

We found Auto Park on ebay searching for Mercedes Sprinter vans. Chicago is not far from St Louis, so our credit union cut a check and I went up to get it. Their "Bosch Certified" and "Carfax Advatange" signs everywhere instilled confidence in dealing with an out-of-state dealer -- I would be willing to bet at this time they are not actually accredited, and if they are they shouldn't be .

Within a week of driving home, there were shifting issues, then the radiator light came on. I called them and they said they would be happy to look at it. Well, this meant another 10 hour round trip. We are good sports, and decided to just take a Chicago weekend. On the way there, the dashboard began looking like a pinball machine, with two more lights coming on.

They said there was a hose that they needed to replace, and then charged us $100 for a "regeneration cycle" (this didn't fix anything, in the long run it just adds insult to injury).

One of the lights on the dash was tire pressure. I guess they added air, but the tires were actually unsafe to drive on, as one blew on our way home.

Within a couple weeks, again, shifting issues. Then, one morning it started shifting very hard, and I was unable to accelerate past 40 mph, as I soon learned it went into "limp mode" (only 30% throttle), and the check engine light came on again.

We had a local Mercedes dealer look at the van, and the entire emissions and exhaust system needs to be rebuilt. Soot is caked throughout, all the way to the exhaust pipe. The rear end had been rebuilt, and repairs were done incorrectly to the exhaust system. Another point of note is that Nash, the salesperson, said they did all the maintenance for the life of this vehicle. I would also advise against getting service done here, as well,...

Let me start by saying that my experience during the sales process was wonderful. Nash was very helpful and kind and was not pushy at all when I was deciding if I should purchase the vehicle. After the purchase was made is where things went downhill. I purchased a 2012 Volkswagon Routan and was assured that it was a "10 out of 10" and their website even boasted that it was certified. The day after I purchased the vehicle the engine light came on. I took it to my local O'Reilly to have the codes read and it turned out to be the catalytic converters. Luckily there is an 80k mile federal emissions warranty that covers the converters so I had to take it to my nearest Volkswagon dealership which was about 45 miles away. They covered the converters under the warranty which was great but then the vehicle was failing to start and required a TIPM (totally integrated power module) which cost me nearly $1,000 (almost 10% of the vehicle price which I haven't even owned for an entire month yet). I called Auto Park to see if there was any way they could reimburse me for this since the vehicle was supposedly certified and I had 2 major issues the day after I drove it off the lot. I spoke with the manager Andy and the best he could do for me was a free break service (labor only) and their dealership is 75 miles away from me so that really doesn't help me much. Very disappointed in this dealerships willingness to stand behind their vehicles, would not recommend making a purchase from them unless you have a pre-buy inspection done on the vehicle by someone...

Buyer Beware!

I started off with Auto Park in a fairly favorable manner, purchasing a Mercedes E500 4matic. My sales person, Nash, worked with me and I got the car at a reasonable price. However, after a week the suspension on the right side of the car collapsed. Brought the car back to Auto Park and although I had owned the car for only a week I was charged $450.00 for the suspension part - I was not charged for the labor. When I asked how I could have this problem so soon after taking the car, I was told that I must have hit a pothole - I had NOT hit a pothole.

Within two weeks, the suspension on the left side collapsed. After paying to have the car towed to Auto Park, I was again charged $450.00 to replace the suspension. Again I was told that it was my fault (somehow). At no point did Auto Park admit any responsibility for selling me a car with problems. A month later after driving the car daily I went out of town for a week. When I returned, the car was completely collapsed on all four wheels. Auto Park picked up the car. After a few days I was told that to fix it would be ANOTHER $500.00. I told them to just let me come and get the car. You can imagine my surprise when, after I arrived to pick up the car, I was charged $150.00 for the tow. On top of all of these problems, now the car needs a new EGR valve which is another $450.00. I have owned the car for less than 3 months.

DO NOT TRUST THESE PEOPLE. They will tell you what you want to hear during the sales process, but forget any support if you...