Divine Consign — Local services in Proviso Township

If I could give this place a ZERO ⭐️ I would. This place has to be the biggest SCAM consignment store I have ever seen in my life. I read other bad reviews so I was a little skeptical about taking my brand new furniture still in the box there but I decided to give them a try and it was the BIGGEST MISTAKE I could have made.

I had a brand new table that cost $1,099 and 4 chairs that cost $249 each and everything was still in the box, never opened. I ordered the set and had it sitting in my garage passed the return date and it was too big for my dining area so I decided to take it to a consignment store. Everything cost me over $2,200. I sent Devine consignment pictures and communicated through email. They pre approved my items and told me to bring the items to the store or they will pick them up for $115. I rented a Uhaul thinking I would save money and I still spent $110 to get the table set there. When I got there, customer service was HORRIBLE. Employees scattered ALL over the place. They don’t greet you or anything. You have to look for them. Long story short, they accepted my table set. I asked a couple employees how much my table set would be listed for. Nobody could tell me anything but said, someone would call you! No one never called me, they wouldn’t answer the phone so I sent a email to the owner asking, how much would my table and chairs be listed for?. NO RESPONSE. Within about 3 or 4 days, they sold my table without the chairs and sent $369 to my consignment account. UNBELIEVABLE!!! I sent the owner a long message stating that I was HIGHLY UPSET, she then decided to call but mind you, she never called me or responded to my email to talk about the price that would be listed or if the the chairs and table should be sold separately or anything at all. During the call, she apologized for the misunderstanding, not communicating and not replying to my email and offered me 10% off a purchase in the store. Just more HORRIBLE!!! This money hungry, blood thirsty lady will try to drain you dry, take your items and don’t want to give you anything if she could. As you can see, she was still concerned about taking money from me in some kind of way by trying to get me to use the money she paid me for my table to buy something at her store and offer 10% off. What is that?. taxes...A BIG JOKE! She NEVER communicated with me regarding the price after I sent her a email and asked employees in the store but she sold my table and gave me peanuts. She then listed my chairs for $230 trying to make up something for pricing my table, sold it and low balled me and not communicating before doing so but the money hungry lady found a way to pay me $80 for each chair. All I can say is, BE AWARE! THEY WILL FIND A WAY TO SCAM YOU AND I FEEL LIKE THEY ARE PROFESSIONAL PROS AT SCAMMING PEOPLE. IM SURE THE GOOD REVIEWS HAS TO BE 85% FROM THE OWNER. I CANNOT SEE IT ANY OTHER WAY! I FEEL LIKE I NEED AN ATTORNEY FOR THIS SITUATION. THIS WAS TOTALLY WRONG!

PUT YOUR ITEMS ON OFFER UP BEFORE GOING HERE. I HAD MUCH BETTER OFFERS FROM PEOPLE ON OFFER UP AND MARKET PLACE BUT I DIDNT WANT ANYONE COMING TO MY HOME BUT NOW I KNOW, I SHOULD HAVE TOOK THE FURNITURE TO THE PEOPLE THAT WANTED TO BUY IT BEFORE I LET THIS PLACE SCAM ME! THIS MESSAGE NEEDS TO GO TO YELP AND ANYWHERE ELSE AS WELL. PEOPLE NEED TO KNOW HOW BAD THIS PLACE...

Seductive pieces, but overpriced, dismissive salesforce, curiously timed sold items, and unanswered phone calls. On more than one occasion I've seen items marked SOLD...ONE DAY BEFORE A MAJOR PRICE DROP. Possibly an anxious buyer will purchase regardless of next day major price reductions. However, if it's a pattern it's a problem. Worse, too often it appears that reduced tags are removed and replaced with new tags with a higher price, starting the price discount cycle all over again. This is my opinion after many visits to the store. As in another review, the claim of seller error in original pricing is unfair to the customer. Know the item. Price accordingly. Regarding online purchase of single items from a multiple group item listing, beware. Confirmation to pick up came days or weeks later. (The store sends at its timing discretion an email to pick up an item; based on my experience the reason is now clear.) The items were worn and torn nothing like the pictures. I am convinced the better pieces from the group were retained for easier sale and the bad pieces were held for me. I could not believe the items I picked up were ever "approved" for sale. Moreover, I believe after two days notice or something similar to pick up, ITEMS CANNOT BE REFUNDED. In my opinion if you're not an on your toes savvy buyer, versus a casual buyer emotionally tilted to buying "this beautiful"(overpriced piece), you might want to consider shopping...

My father purchased a house that had several items of vintage furniture from the previous owner, all in very nice condition but nothing that would match his decor. So, I took photos of all the pieces and submitted them through Divine Consign's website.

A week later, I still hadn't heard from them, so I called. After a few minutes, the person I spoke with found the submission and told me that a manager would have to review them, and that someone would call me the next day.

Another week later, I still hadn't heard from anyone, so I called again. The person I spoke with found an email with some photos and insisted this was my submission, so I reminded her that I submitted the photos through the website. We went back and forth on this a few times before she finally claimed that she found it, but said that it had only been submitted two days prior. I told her that this was not correct, that I had submitted the photos almost two weeks earlier. She insisted that I submitted the photos two days ago and told me that someone would call me the next day.

That was three days ago, and still no contact from them. We'll be donating the items now, as it isn't worth the hassle of dealing with this store. It's a shame, because the items are very nice vintage pieces in really good condition, but hopefully someone will benefit from the donation now. Very frustrating experience, I wouldn't recommend...