Burlington — Local services in Riverside Township

I’ve never had a problem shopping here until very recently due to a very rude employee at this location. Her approach was extremely rude and hostile towards myself and another person I was shopping with. Her negative behavior toward us was shocking because we truthfully never did anything to her. Matter of fact we never even approached her… she approached us and started antagonizing/belittling us while shopping. I would like to give a little background story for better explanation. Myself and my boyfriend were towards the end of our shopping, however there was one item in our cart (a bowl) that we decided we didn’t want to purchase anymore. So we placed it down on a random shelf. Out of no where a lady comes up to us with a horrible attitude and demands my boyfriend to remove the bowl from the shelf and put it back where it came from. Immediately he did remove the bowl from the shelf, but she kept antagonizing him! (He wasn’t even saying anything to her, she just kept scolding him as if he was a CHILD??)Her reaction was absolutely uncalled for and beyond unprofessional. Shortly after, I politely asked this same lady if I could try some items on in the fitting room and she rolled her eyes at me, had frowned a bit, and still had a mean tone to her voice. It was as if she was annoyed by my presence too and I hadn’t done anything to her.I don’t understand why putting a bowl on the wrong shelf made her so annoyed with us. We didn’t mean any harm by that and we even correct our actions right away. We aren’t the type of people to be mean or rude, we actually are really shy respectable people. It’s just very disappointing. Everyone else there were really nice. Manager is a very kind person and understanding. I really appreciate her taking the time out of her day to talk to us. I hope she kindly teaches the employee how to better approach people and just be kind. Kindness...

Just left here 11:34pm.. They are scheduled to close at midnight for us last minute shoppers I'm sure. "Marisol", who claimed to be the manager on duty refused to allow myself and the couple in front of me in the store, as she said "there's already a line". I'm sure they want to go home at a decent time, and I'm probably being selfish... But, it comes with the territory for those that choose to work retail, that this time of year is nothing but madness and you end up getting home later than desired. I've been shopping for many years and walked in many stores 5 minutes before closing with no problem. I have shopped here when it's not the holiday season and the line is down the isle...I could see from the door this was not the case. Very displeased with Marisol's decision... But I guess the store losing a customer is...

When I say they have the worst customer, please believe me. They always seem to be short staffed and whoever is working has a sour attitude. The young, hispanic female supervisor takes advantage of her position and instead of helping out at the register, she checks one customer out, then walks around for 5 minutes and comes back to the register. I know this because in the past month the 2 times that I have been there and stood in line for 45 minutes I have observed her. the last The last time I was there there was only 3 people in front of me and after 30 MINUTES I asked the loss prevention gentleman if there was only one cashier and without stopping to even look at me said “yup” and kept walking. Horrible is the only word that comes to mind as far as customer service and organization...