The Home Depot — Local services in Queen Creek

DO NOT bother to buy a major appliance from Home Depot in AZ as long as they continue to use Barlows as their installation contractor. HD has known for years about major issues with this company! Dealing with HD salespeople has always been positive. We have found the staff at the Queen Creek location very helpful and friendly. That's where it ends. To summarize:

1. Old dishwasher died on a Sunday. Bought new one at HD that Monday. Scheduled the delivery date for that Thursday.

2. Thursday, Barlows truck shows up. Claim they can't install because of plumbing issue and we would need to get a plumber (I've heard many other complaints from other customers about this same excuse). I resolve the plumbing issue on my own then and there. Then they say they don't have the right power cord. Install can't happen. "Our bad" they say. Will they show up later that day with the cord? No. The next day? No. We have to schedule for Saturday. Okay...two more days. We schedule with their office. Cancel a trip to see family to be there on Saturday. They leave the new dishwasher in our living room.

3. Saturday comes, Barlows doesn't. After no one shows up, we call their office. Apparently, we were not on the schedule. "Sorry" they say. "We will reschedule you again for Monday. Two more days. Fine. What choice do we have? We schedule for Monday. I call HD. In fairness, a manager refunded the install fee and says to call again if Barlows doesn't show on Monday.

4. Monday comes, Barlows doesn't. We call again. Sorry again, but you're not on the schedule. But we promise that we will be there tomorrow no matter what. Really they say, we promise. I call HD again. They call Barlows to see what happened. HD calls back and say that Barlows will now be there on Friday. WHAT??? They just talked to us 20 minutes ago promising to be here the next day. So now it's ANOTHER 4 days waiting? No thanks, I don't think so.

5. I call another appliance store. They have the same dishwasher for $50 dollars cheaper and their install fee is half of what HD charges. They schedule the install for the next day. I tell HD to have Barlows pick up the dishwasher and refund our money. We go to the competitor to pay in person and look at other appliances. At the register we run into another customer that is there doing the same thing as us. Nightmare with Barlows, canceled the HD sale and they were buying at the competitor.

6. Tuesday comes, the installer from the other appliance store shows up. He installs it within minutes. Nice, knowledgeable, experienced. Laughs about the wrong power cord excuse Barlows gave; tells us the power cords are included in the box with the appliance.

7. Friday, Barlows actually showed up to pick up the dishwasher from HD. But, our refund gets stalled for over a week because Barlows drags their feet with the paperwork that takes a couple of minutes to complete.

HD tried their best and I thank the employees there for their help (2 stars instead of 1). But they also told me about the countless complaints regarding Barlows and how HD HAS BEEN AWARE OF THIS FOR YEARS! One employee told me only 1 out of 10 customers have a good experience with Barlows. So guess what? That is on HD management for continuing to use them after years of complaints. We are replacing all of our major appliances but we won't buy another appliance from HD again. Their competitor has our appliance business...

Do not do your grocery shopping before going to curbside pickup at home depot. I thought it would be a quick efficient process. Wrong. The information on the sign is misleading, telling you you are in space zero three, in my case, and then gives you the curb number with a leading zero. I was supposed to text the curb number to the number provided which I did.I got a text saying we expected a space before the curb number you provided. I tried that and it didn't work. So I finally figured out oh, okay, they want the space number with a space before the curbside number so I typed in 03 space curbside number. That didn't work either. Looked at the instructions some more and could not provide them with the number from my confirmation for pickup because the store failed to send that to me which I had to determine the night before after having not gotten a confirmation and had to call home depot's customer service number to find out if my order was ready. Finally typed in the number three, a space, and the curbside number and that worked. Or at least I thought it did but nothing happened so after 10 minutes of waiting I called the store and they told me that my text had never come through to them. I told them I had groceries in the car and ask them if they could hurry and about 5 minutes later an employee came out with my order and with no way of securing it in the back of my vehicle so I waited another 5 minutes while he went to get tie-down string and someone to help him which seemed more like someone for him to talk to. When they finally said okay you're ready to go, I asked them if they were going to close my tailgate . They said oh, okay. Duh! When I got home to unload my cargo I saw that all of the tying down they did was to wrap the string around the bundle in one direction instead of tying it around the bundles in two directions to keep it from shifting side to side or back to front and then tying it down in the bed of my truck. The whole point of tying it down was to keep the stuff from blowing out in the first place . Well, since the way they tied it left it free to shift forward and backward I was fortunate to get home with all of my purchase still in the bed of my pickup. Do not use home Depot curbside pickup it sucks. Maybe I just got the new employees who don't know how to do stuff right but a 7-year-old could have done as good of a job as they did of tying down my cargo. Really disappointed with curbside pickup and the whole ordering process since they did not notify me when my order was ready for pickup and I had to go through extra time and effort to call to find out why I had not received a notification. Oh, one last thing, they did not ask for my identification or a copy of my order before they gave...

I know this post is a little late but I still feel the need to post! On the evening of 12/22/2019 I received an email stating that the online order I had placed was cancelled due to an issue with processing of my payment. So first thing on 12/24/19 (Christmas Eve day) I call and spoke to someone in this store and asked if they could help me place an order for something online as there were issues with processing of my credit card. They told me no problem. I went into the store and encountered the most nicest individual-Gerry who helped me but he too ran into issues when trying to make the payment, I wanted to use a portion of my Home Depot credit card along with my own debit card, well the system kept rejecting it. So he was able to get help from a gentleman named Troy Clark who went above and beyond to help me get this order back in, eventually recommending I speak with their online credit issuance department and maybe just increasing my limit since they were unable to use two form of payments for processing the order. He spent well over a half hour helping me and communicating with their online customer service getting it handled and the original order cancelled and then a new order placed so that my husband would have his gift ordered, even if delivery was going to be after Christmas, I at least could wrap the paper order and picture of the product for him to see Christmas morning!!! Both, Troy and Gerry were the most nicest, patient and helpful pair I could of asked for. I am not one to ever shop on Christmas Eve and truly felt guilty even having to walk into the store Christmas Eve day to deal with such a chaotic order but ended up leaving a very satisfied, happy customer! Troy, who was in a leg brace, kept such a smiling face and professional attitude through it all. We were laughing and and he and Gerry made the best of the situation. Retail is no joke and during the holidays it is really rough, been there, done that! These guys are working on the Holiday and have the most upbeat, positive attitude and I cannot thank them enough for all their help!!! My husband was stoked for his big toolbox and it was a complete surprise! Thank...