Brooks Brothers — Local services in Queenstown

Every-single-time I have been in there, they have given me an attitude. I'm from NY and I have never deal with such 'bougsie' attitudes from an outlet store. I have to go in there because it's my fiances favorite store, guarantee I will be met with attitude when I tell them I have an extra 15% off through work, and get dirty looks. I'm pretty sure they are hourly and unaffected by an additional discount. So it doesn't make sense. The only time the manager eased up was when she said, "Oh you've been here quite a few times and I see you have had a discount." Implying she thought I was lying about my 15% discount and surprised I've dropped almost a grand here despite the poor customer service. Please stop being so cold and rude to loyal customers. Don't judge a book by it's cover. Treat the customer who has 0 credit and the customer who has a Chase Freedom card the same. I work in sales and that's what puts you ahead of the...

Bought a suit here, one of the best customer experiences I've had. Admittedly, I did not try on a suit I had from high school before attending our friends wedding. 1 hour before the ceremony, I threw on my child sized suit to find that covid had not been kind to my body.

I immediately drove to this brooks brothers and ran inside. The gentleman inside asked how he could help, and I replied "I need a suit, and I've got 20 minutes."

From there, he walked me through the entire process from start to finish. While I was looking in the mirror thinking "this will do," he genuinely continued to match my exact fit to make sure this snap purchase was an investment.

All in all, fantastic experience. This store, and this gentlemen saved a world of headaches on my side. Absolutely...

Ordered suits on line with promise of alterations. All stores closed, no alterations. Customer support said that they only hem, and that it would take two weeks. No mention of how they would get measured, postage, etc. I can't measure my own pant hems. No apologies or commiseration. I wrote an internal review for Brooks Brothers, which they "moderated" (i.e. deleted). So, now I have $4,000 in supposedly nice suits that I cannot use, from a bankrupt company that has ghosted me. And a pending $500 tailoring bill. If I can find a decent...