J.Crew Factory — Local services in Queenstown

Ugh. I hate to be the guy that posts a negative review, but….This store is located in between DC and the beach. Most people stop on the way to or from the beach, which makes making an exchange or a return difficult to time. We tried to time our trip accordingly, but traffic played a role. We still arrived ten mins before closing time, but the staff had already closed shop. While they clearly closed early they wouldn’t let us in. When we called them while staring through the glass doors, they simply mocked us before handing up on us. I get it. You want to go home early, but no need to be...

Management is rude and not helpful. On one occasion I went to return a pair of pants and he accused me of taking off the tags and putting them back on. Not sure how I would even go about doing that and then most recently they refused my teacher ID because it wasn’t dated from the last year. I tried to explain that we aren’t issued new IDs every year but they still refused. I went the parking lot and ordered what I needed online and got the discount. I would rather wait 5-7 days for delivery than deal with this...

Stopped in 15 mins before closing to find my daughter a pair of pants and Ms. Carol was AWESOME!!! She didn't try to rush us out but instead brought us several options to try until we found the perfect fit. She was so friendly and beyond helpful it was the best shopping experience I've had in a long time. We tried FIVE other stores in the outlets that same night and could hardly get a hello not to mention help. THANK YOU MS....