T-Mobile — Local services in Quincy

This is the best T-mobile in the Boston area. Well worth driving over because all of these guys know what they are doing and are incredibly helpful!

My first experience was with Jacky a while back and there is nothing he does not know. Very, very tech savvy and got my new phone up and running and transferred over all of my messages, photos, documents and everything so it was a seamless and smooth transition.

Went in again today and Jarrod helped me with a temporary phone I'm using until I can replace it. He bent over backwards to help me. Next time, I'm buying the insurance because he could have ruled my broken phone defective and I would have gotten a new one for free.

Every time I've come here, I've been blown away by the customer support. A shout out to Benny and Brian, too.

When you are ready to buy your next phone, come here to Quincy. The reps here are the best. I've been a T-Mobile customer for years so I've been to Boston and the other sites - but these guys and gals are the most helpful, knowledgeable, and friendly!

And when you're ready to buy your next phone, I recommend the insurance. I would have gotten a new one for...

On 12/2/23, I went to this store for help to transfer all data from iPhone to the new Samsung phone. This was around 9am to 10am. There were only two custom service rep at the store: one male and female. The female agent was helping another customer. When it was our turned, we walked up to the male agent ask help with the transfer, he simply said the they can not do it from iPhone to Samsung; only can do the from Samsung to iPhone. I know they do it because I was here last time and got helped from someone else. This male customer service rep gave different types of excuse and refused to assist(i wished I get his name); I felt being discriminated from this male rep. We walked to the Metro by T-Mobile at 1363 Hancock St and got the help without questioned. This was just a simple requested and T-Mobile rep were not even make an effort to assist their customer. Poor customer service and discrimination. T-Mobile store owner look into this and take proper action accordingly. I am sure you can find out who is the staff based on the schedule. Look into...

I entered the store and got in line behind the one person that was ahead of me. The store manager stood along side the worker micro managing, and chit chatting with the customer. Keep in mind I have not been greeted. I feel invisible. I ask the manager "can you transfer my contacts from my old phone to my new phone?' He replied "that is not my job, you will have to wait until he is done with this customer'. More customers came in they were assisted by the manager. I don't work for T-Mobile but come on it could have taken the guy 2 minutes to hook the phones up, go handle his business, come back and hand me my phone. The manager was rude, arrogant, and showed to be a horrible example at setting customer service...