Crush Pizza — Restaurant in Quincy

Tonight was my first visit to Crush Pizza. So I went ahead and ordered the Margherita pizza. You can't go wrong with a classic, right? Well...what I ended up with was a plain cheese pizza topped with a few burnt embers that vaguely resembled basil. There were no tomatoes...No garlic...And not a single piece of fresh mozzarella to be found. (For those of you who may not know, these are standard toppings on a Margherita pizza).

Similar to some of the folks I see posting reviews here, I am also in search of a local pizzeria in the Quincy area that simply knows how to produce a really good pizza.

Pizza is a "craving" food. It's a "cheat-day" food. It's a once in a while treat. It is so loaded with fat, calories, carbs and diabolical deliciousness that many of us routinely fight with all of our might to avoid it's trappings and temptations. Pizza is a reward. It is a recompense which we bestow upon ourselves for a job well done. And for those reasons it needs to be great. Mediocrity simply will not cut it.

I can think of few things more disappointing than getting a lousy pizza on the one day you decide to throw caution to the wind and indulge.

That said, I did select three stars here. The crust on this pizza was very good and the sauce was also quite savory. There just wasn't enough of it, which unfortunately made the pizza a bit dry.

I am not one to judge anybody by their worst day. There are innumerable possibilities as to why I had such a negative pizza experience with Crush this evening. Who knows, perhaps the new kid was left working the toppings line alone tonight. So with that in mind, I will be back for another slice.

In fact, from what I've read here, the sandwiches sound utterly outstanding. So perhaps I'll take one of those out for test drive next time around.

But guys...the Margherita really needs work.

*Update: Well boss, I was going to give you guys another shot tonight, but your response to my original post (above) was utterly arrogant and has really turned me off completely. I am also a business owner. When I receive a customer complaint, my instinctual response is to listen to the client and then ask them what I can do to make-up for their unpleasant experience. What I do not do is give them a lesson as to why we are right and they are wrong. Frankly, your remarks were insulting.

A clear indicator of a good business leader is someone capable of taking criticism. Through experience I have found you can then use that criticism as motivation to improve. Insulting your customers because your feelings are hurt is never a good practice.

Here is the deal: I ordered a Margherita Pizza. I ended up with a pizza that had no sauce, absolutely none. There was nothing at all resembling a tomato of any kind. It had no Mozzarella at all. Fortunately there were a few leaves of basil (very few) but they were completely charred and flavorless.

I am not the pizza expert you are, but I would venture to guess that some of the ingredients that were missing from my Margherita pizza last night are probably key ingredients.

Best of...

Owner/manager in Quincy is absolutely and incredibly rude. I called to make an order and asked for specifics. (I should have been told NO upon ordering, in the case that something is not available).

I ordered the Italian with specifically AMERICAN CHEESE (that’s how I like it, that’s how I make it and if I’m paying & Eating, I want it my way). I was really looking forward to it. Started with the phone call, the person that took my call, cut me off every mili-second. Speaking faster than lightning…I had to finally say”honey, can I just finish the order and you can listen and then you can ask. It’s just a simple Italian with American cheese as the only cheese. Well even though I called ahead, when I got there (they were not busy). It wasn’t done. He said he didn’t start preparing it because he didn’t know if I was coming or not…I’m a new customer so that made no sense to me. I pay and sit and eat and on the first bite I could tell it wasn’t American cheese. So I get up I ask, do you even have American cheese? I was told no. You want a different cheese. I said I would like a refund please. The cashier said she didn’t know how to process a cash refund. …ok…so I wasn’t told to wait or anything beyond she doesn’t know how to… so I wait. So the manager came, and said it’s done with provolone. I said I understand but that’s not what I ordered and wanted. I she called on the phone and was very specific. Had I known, I would not order. He was very harsh and argumentative and said that they don’t have American cheese, that that American cheese is fake cheese and this is an authentic Italian restaurant not American. For American cheese I need to go somewhere fake!!!! Flabbergasted! Well Sir, have you looked at your entire menu, have you looked at the products you use?

I know what an authentic Italian is…doesn’t even include hots by the way. I also KNOW how I like my food, to my preference.

You were very rude and condescending. A simple refund would have done. An apology, simple sorry we don’t have that cheese from when I first ordered, would have been great.

I suggest that in addition to revising your menu/ingredients to Authentic Italian only as you said, …. adjust your customer service, presence (clothes were very dirty to be working back there with food), the way you project, and that you also fix your hostile attitude.

Also the glass and floors could use a better cleaning.

Wishing you many changes to...

Short version: -the food is okay/good -the customer service is bad -the placement of supplies were weird and maybe dangerous -would I go back? Ehhh

Long version: This is crush pizzas new location in Quincy. My wife and I had high expectations walking in because I'm all about supporting new/local businesses. At the time Im visiting it has only been open a week. So bottom line their food (pizza) was good/okay, and their inability to conduct good customer service was apparent. When I went it there was 5 people working Two who seemed to know what was happening and you could assume we're the managers, the other three seemed totally lost. Two of them were females, and it was very clear that the two women spoke little to no English maybe even the other guy too because he had is back turned the entire time I was there and didn't speak. This unfortunately made it really difficult to them to interact with guests because any question I had they had no answer or gave me information that I wasn't looking for. Now picking up on social cues and have been a supervisor at a high traffic cafe myself it was very clear that the guy leading this restaurant seemed very overwhelmed and lost. His staff (minus his assistant ) were very undertrained. While I was there I watched the two managers break a sweat make 5 pizzas and two subs while the two women twiddled their fingers and one guy sitting quite cleaning or something. The cashier didn't know where anything was, the other lady didn't know what went on the pizza I ordered and asked me (which was on the menu) The lead manger seemed rude to his employees and didn't say much to guests until they walked about and said "spread the word" so here I am. I don't know what to say other than it seemed like they opened too early , the overall customer service needs a lot of work and the quality of pizza, well I didn't really have any complaints it was good. Even though three people had touched my pizza dough and I'm not sure how clean their hands were because they touched many things before touching my dough. Now side note, places I have worked and have supervised it would have been a big NO NO for tools, open cleaning products , ladders, and paper goods to just be sitting out and in reach of guests. It's dangerous, and made the environment seem unclean and unprofessional.

Over the food and weird customer service the safety of the food and guests disappointed...