Metro by T-Mobile — Local services in Quinlan

They are not helpful at all and they give inaccurate information I went in on Sunday to inquire about a new phone guy told me I would need to change my current plan to the more expensive one for the first month. Went to another metro in Rockwall they said no nothing would change on my plan. A mistake occurred when connecting my phone which Rockwall location was so helpful and took initiative on there mistake and helped me over the phone girl at Quinlan metro said I would have to go all the way back to Rockwall that she wasn't able to do anything about it just cause I didn't purchase the phone there. This is not the first encounter with this same girl a couple a months ago I went to change my due date she did not change it to the date I wanted and when in to inform her she act like she didn't know what she did wrong and acts like she looking at info on her computer but is no help at all and shows no sympathy what so...

I came in for LTE internet for home. They sold me a phone plan/phone. Then the phone the sold me was out and I got downgraded. They could not verify ID with Passport even. They could not give me a receipt. I went to use the phone and I can only get around 4MB down and 3up. I never left the store and they still could not return. Asked me to come back tomorrow and speak to manager - same.

People....not a People thing. All very nice. But the product and services provided are honestly garbage for this day and age. More to come. I feel like I was...

I came in with a LOT of questions about why my bill its so high and the nice girl in quinlan not only answer all my questions but she also fix my account. I went to westly st in greenville and they have the worse customer service. Will definitely drive extra to quinlan to make sure i get the help i need....