Furniture Zone — Local services in Racine

Fell in love with a sectional that I saw on their website. Went to the store and bought it. We were told that there was a "brand new" couch in their warehouse that was going to get delivered to us the next day. Next day delivery seemed nice until our couch arrived and there were marks all over the base of the sectional couch. There were also stains on the pillows. Not sure how this could even happen when we were told this was a brand new piece of furniture. We called the manager at the store and he suggested to come get the same sectional that was currently on their floor. The delivery men repackaged the couch and drove back to the shop to grab the other sectional. When they arrived for their second time with the other sectional, I noticed that there were still scratches and marks on the sectional! Unbelievable. The manager was on the phone again but had no remorse. In fact, he claimed that the piece we were currently looking at was in perfect condition when there were marks all over it. The delivery men even saw the marks and thought it was unacceptable. We really liked the sectional and tried to get some compensation but the manager literally said, "Well then return it." So, we returned it! And that's the last time I am ever going to shop there. A few days later we had to go into the store to get our refund receipt and not ONE person who worked there told us that they were sorry about what...

They have a great selection of living room sets and sectionals. We picked one out and they were able to deliver next day! We weren't ready so we had them deliver today. The delivery guys who set up the sofa were very professional and I told them we would figure out where to put it (small living room). After moving it all ways possible it just didn't work. We called the store and explained the situation and they were extremely helpful. They told us we could exchange the sectional for a different one and just pay difference and the delivery fee again. And they even delivered it to us the same night! We are beyond grateful for this because they could've charged us for restocking or not even took the return at all. Thank you to the staff and delivery drivers. We will definitely shop here again and refer anyone who...

My husbands grandma lives with us and bought a box spring and mattress from here last year. Experience in the store and with the delivery drivers was good.

Some months later she started having bad back pain. She figured it was from the bedset so she decided to buy from mattress firm…

When we were removing the old mattress and box spring from furniture zone, we noticed that the box spring was extremely light and frail. My husband looked underneath to find that the entire support system of the box spring was CARDBOARD!!!! Entirely cardboard.

Shame on this company for taking advantage of an elderly woman. We'll pass on giving them any business and share our experience with everyone looking...