Storage Rentals of America — Local services in Radcliff

Literarily the worst customer service and process ever if you are military or need a refund.

I signed up online. After signing up online it prompted to login and sign the contract. As I was reviewing the contract I realized there was a military discount. Instead of signing the contract, I went to the physical location to inquire about the military discount. The gentleman at the location had only been working there two weeks (was making his best effort to assist) with his "trainer" on the phone to work him through the discount. They stated I needed to sign the contract to proceed. They could not provide the discounted price, nor did it reflect in the contract they wanted me to sign. After an hour instore with my 5-year-old daughter, I just said please cancel the unit and issue a refund. I showed that it had already debited the first month's fees from my account. They stated the issue would issue a refund that day and cancel the account. The next month I was charged again. I called the phone number listed which is a call center. The call center will listen to your complaint and say a district manager will reach out. It has been almost 3 months, and I have yet to have a district manager reach out, issue a refund or cancel my account. I have an outstanding balance for a unit I have never utilized and tried to cancel the day I walked into their office.

Highly recommend finding a different storage...

Do not rent from here. Their prices are cheap but it comes with hired criminals, a corporate office that will not respond to major issues in a timely manner, and dirty units. They will hire anyone who is lock cut certified and will claim your unit is in auction will cut your locks and will steal your items and pretend they never touched it. When it is reported to higher ups they will take their sweet time to take action and hold anyone accountable. Needless to say you will never get your items back or any amount of money for the value of your items. Units were set to be ready with green tags when in reality they had ceiling patches and wires hanging, doors that wouldn't open or when they did open they had big items in them. If you rent and change your mind (since there is no 24 hour access) they will not refund you if it's been over a day. Don't give these people your money. Definitely not worth it. If I could give it zero stars I would.

I received a response for a review a lot faster than the 4 parties I have sent several emails to about some concerns....

Not a bad place nice and clean BUT I initially rented a 5x5 for a four wheeler that is 4 foot wide and 4.5 or so foot long. When I arrived I played got my code my lock and went In the door was about 3 foot wide for a "5x5" and about 3 foot deep as well. When I called them the said that their sizes were apprixamate and after opening 5 different storage units they happily upgraded me to a 10x10 at no extra cost (which is more like a 8x6 in reality) and now unexpectedly I have an 88 dollar a month bill. Instead of what I was told but all they have to say is you can move out if you want so that's what I'll be doing. If your looking for good storage near radcliff go over to fox den store it that's where...