Natural Gallery Kitchen & Bath — Local services in Raleigh

A couple of days after installation, I was blowing leaves off of my back deck and when I did so I noticed that half of the deck was stained white. I remembered that the installers used my back deck (without asking and without my permission) to cut some of the countertops. Because they didn’t put anything under the countertops and they didn’t clean the deck off with water after cutting, it ended up staining my deck white (originally it’s a dark brown). I called the office and told them the issue that their installers had caused. Again, instead of offering an apology they said they’d have to talk about it amongst themselves and let me know if they can fix anything. I called the office back to explain that I was really frustrated about what was going on and their lack of communication. I shouldn’t have expected an apology from them at this point based on their previous behavior, but I was really hoping for some good customer service. Peter (the owner) went around my house to my back deck without letting me know he was there, and I came outside to see him rubbing a part of the deck which was not stained as hard as he could. He was taking off a coat of paint/clear coat and trying to tell me that my deck wasn’t in good shape and his guys didn’t really do anything that bad and it wasn’t a big deal. I told him that was ridiculous and taking off a coat of my paint wasn’t an acceptable solution to his installers ruining my deck by staining it a different color. Now I told him that if they couldn’t fix my deck, it would need to be painted. At this point he started screaming and cursing at me and my father who was visiting. He told me they would never paint the deck and I was just looking for a free hand out. I told him I didn’t care if my deck got painted, I just wanted it to be in the same condition that it was prior to his installers messing it up. He continued yelling at me and told me to just let him try fixing it his way because he knew he could. I went back inside to cool off and when he called me back outside the white stains were mostly gone, however that part of the deck was now a light/dull brown color compared with the other half of the deck which was a dark brown color. All he had done was scratch off the clear coat and a layer of paint to get the biggest white stains out. I told him that this was unacceptable and that they should have to fix or pay to get my deck back into its original condition. Again he started yelling and cursing at me and calling me nasty names so I told him to leave my property immediately before I called the police. I’ve never been treated like that as a customer in my life, nor have I heard of anybody being treated that way. Not only did this company damage my property, but they refused to apologize, they refused to fix it correctly because they didn’t want to spend more money once they had been paid, and I was cursed at and screamed at in my own home by the OWNER of the company. Steer clear from Peter and his awful company, Natural Gallery. There are plenty of competitively priced granite companies that you can choose from so don't use these guys. We had other problems with them as well but due to character limits I couldn't post my whole...

In truth, my wife is a patron of their services, and they have undertaken the installation of fixtures in our current residence as well as in several rental properties we own. They maintain a warehouse that showcases a model home, in addition to operating another commercial space as a storefront. However, what incites my frustration is their frequent errors in measuring the granite countertops for the kitchen. These miscalculations necessitate multiple rounds of reprocessing, which is both time-consuming and inconvenient.

Moreover, they exhibit a lack of accountability when it comes to reinstalling essential components such as drainage pipes and garbage disposals after their removal. Consequently, I find myself compelled to enlist the services of another handyman to rectify these oversights.

To exacerbate matters, I documented my experiences by taking photographs and subsequently uploaded them to their Google business listing. In an automated fashion, these images appeared on the homepage of their Google profile. This action provoked an intense reaction from them; they resorted to contacting me directly, having discovered my wife's mobile phone number, to demand the removal of these photographs.

What strikes me as particularly perplexing is the apparent inconsistency in Google’s policies regarding customer-generated content. Other clients seem unfettered in their ability to share photos related to their experiences at this establishment, whereas my contributions appear to have triggered an unwarranted backlash. This raises troubling questions: Is there an underlying element of racial discrimination at play, or do my images, perhaps due to their volume and visibility, undermine the self-esteem of the business? Such inquiries linger in my mind as I navigate this...

We had Natural Gallery Install Kitchen counter tops today; Excellent work from start to finish! We are very happy with the entire process and especially the results.

Couple of notes potential buyers should know about Natural Gallery:

Show room on Brentwood Rd. – LOTS or LARGE granite slabs to look at. Really helps compare the different colors of granite. MUCH better than small 1’x1’ squares your competitors have in their showrooms Going to your warehouse to pick out the stone: a. You provided us with a print out of directions to the location which really made it easy to find our way. b. You called and let the warehouse know we were coming to take a look. c. Gentleman @ warehouse promptly took us where we need to go to see the choices we wanted. d. @ the warehouse he left us alone and gave us a lot of time to decide which stone was best for us. Measuring the counter tops – PROMPTLY arrived for the appointment. Accurate, efficient and professional work. Scheduling the installation – THANK YOU for getting the stone cut and installed AHEAD of our originally set time! It is appreciated. Installation - PROMPT, Courteous, Professional installers. Answered every question I had. In and out in no time. Great work. Price - YES, Very competitive pricing and actually lower than we anticipated. Much lower than the price of the bog box stores!

Thank you. When we are ready to do our bathrooms we will be returning customers. We will also go out of our way to ensure anyone we know who is looking for granite to contact...