Wine & Design — Local services in Raleigh

I'm not sure if you are familiar with Wine and Design but be sure you provide your own wine (it is not included in the price). It does not state on the website that it is not provided, it only states that they provide everything, all you need to do is show up. However that wasn't the problem. My friend had called ahead and spoke to someone and that is the only way we found out that we had to bring our own wine, so we did. Our party had 35 people (full class) and from the beginning, the lady at the front desk seemed to be irritated with our party. She didn't want to take a credit/debit card. With a group as large as ours, some had cash and others had credit/debit cards. She complained the whole time to everyone who did not have cash. She kept saying. "We don't like cash because the company charges us to use the machine". She didn't run the cards immediately, instead, she wrote all the numbers down on a sheet of paper to run later. BAD IDEA!!!! Anyone can get a hold of this information. My guess is she didn't want to run individual cards to be charged 20 times. She may have wanted to put one amount in and use multiple cards until the balance is zero (if that is possible). She was not friendly at all. Staff not very engaging. The instructor (the artist) was nice, but that is all. I would not recommend...

My party was rushed, my friends felt rushed thru the painting and we didn't even get to really finish, they didn't even have a chance to sing Happy Birthday to me. The other parties going on at the same time with no walls separating the three different parties just made it a sensory overload!!! After cleaning up, when we took out our music, they came over and played other music very loudly making us feel like they were rushing us to get out!! Even though there was no other party coming in that night!! Not recommend for a birthday!!! The painting instructor hadn't even seen the painting we picked out before that night, and didn't seem accustomed to what he was doing. Again, I do NOT recommend this for an adult Birthday party. Plus, instead of making sure all participants signed in and paid upon arrival, we felt like they 'shook us down' for payment afterwards!! I also recommend NOT bringing decorations or lots of food, because it took lots of time away from socializing while we set up the food and then afterwards packing it all back up again. It was...

Ridiculously terrible customer service. I cancelled a class about a week before it took place. I was informed everything was cancelled and i would receive a refund. After a week I did not see the credit on my credit card statement and I called back in to check on the status. I was ensured the refund was still set to be processed but that only one person had the machine to manually do it. I waited another week and called again to be told the same story. I've called several more times and left messages and no one has called me back. It has now been a full month and I still do not have a refund.

My only option now is to go to the store and ask for cash because this seems to be too difficult to manage. Not only has my request not been processed but I have not received a call back from the messages I've left nor has there has been an apology for the exorbitant amount of time this has taken. ...