A Touch of Elegance Floral and Event Design — Local services in Randolph Township

This is an especially important PSA to all brides who come across this company and Lisa (the Owner): I hired A Touch of Elegance for my wedding, and unfortunately, I cannot recommend them at all. From the start, their communication was good, and we had a positive conversation about my vision. With 10 months out from my wedding, I was confident Lisa understood what I wanted and I was genuinely excited for my wedding flowers. Nine weeks before my wedding I decided to change my bridal bouquet. Just my bouquet nothing else! I went from an expensive exotic flower to a mix of seasonal flowers. Lisa was clearly not happy with that change. Her tone was sharp and sounded almost put off by the conversation and the change. This was red flag #1. I thought to myself I can’t be the only bride who has changed her mind. But I chalked it up to her having a bad day and I moved on. A week after that conversation, my fiancé and I had an appointment to visit her warehouse to see a mock centerpiece for our wedding. Lisa was so rude to my fiancé. She didn’t look at him or introduce herself to him. Extremely unprofessional. When I finally saw our mock centerpiece, Disappointed was an understatement. Lisa clearly didn’t listen to me or look at the picture I sent her. When I told her that this is not what I expected, her response was “Well, this is what was in my notes” and “This is what you told me you wanted”. Again, her tone was rude and she was very defensive. This was not the response I expected from a professional in the Wedding Flower business. I expected something such as “How can we make this work” or “I’m sure we can figure this out”. But instead I was faced with someone who felt they knew my vision better than I and was unwilling or incapable of finding a solution. At this point I am quickly losing confidence in Lisa’s abilities. Not to mention that it’s quite unpleasant to continually be talked down to as if my wedding day desires don’t matter. Two days after the in-house meeting, I attempted to have one more conversation with her to rectify the centerpiece situation. Lisa maintained the narrative that I am recalling our conversation all wrong, she is correct and I do not know what I am talking about. I then tell her that I absolutely do not like what she made for me and I want what was in the picture I had originally sent her. With a non-apologetic tone, she said she would make the centerpiece depicted in the picture and that it would cost the same as the centerpieces quoted in my original proposal… that immediately seemed very shady. Red flag #2! How is it the same exact cost?? I told her I would think about it, got off the phone and I did my due diligence by calling two other florists, sending them the inspo pic of the centerpiece I wanted. Both vendors quoted me a price of 1/3 to ½ the cost Lisa was trying to charge me. At this point I knew I did not want Lisa to make my centerpieces! I wish I could’ve cancelled the whole contract and went elsewhere but A Touch of Elegance required a non-refundable retainer at the point of signing the contract. I knew Lisa had over $1000 of my money that I would not get back. I called Lisa and explained that I would be removing just the centerpieces from the contract. She was very displeased. The conversation didn’t go well after that. She explained to me she would be charging me for the mock centerpiece she made me (even though that’s not in her contract). She told me she doesn’t deal with people “like me” “people that change their minds” Towards the end of the conversation Lisa explains to me that I am not worth her energy, her breath or another second of her time. She told me she would revise the contract by removing the centerpieces and hung up on me. Needless to say, I canceled my contract with A Touch of Elegance, they are no longer making any of my flowers and they kept all of my retainer. Save yourself the headache and look elsewhere for your...

2 stars because email back&forth was pleasant and they were still willing to see us 45 mins late due to a previous appointment running over. Things went sideways during my consultation with Lisa. I didn't know what I wanted and was hoping for some guidance during my visit. I got ZIP. There was no effort on her part and had a very lazy way of presenting things. It felt like she wanted me to to do all the work. I had to have pictures, flowers, colors, and centerpieces picked out, and just sign the check at the end. I told her I was hoping there were things she can show me to get some ideas. Then she said they had pictures everywhere and all over social media. Umm, how about you cut the condescending stuff and show your customers some pictures?? What do your services look like at different price points? What is popular around that time? With that venue? Can you show me your showroom? What do the different sweetheart tables cost? It was just bad all around.

After such a horrible experience with her (especially after flying in from out of state to meet with her) my fiance's dad asked me to look into a small florist nearby he uses to send his wife flowers. I went in and explained the situation and how I wasn't expecting her to meet with me, I just wanted to look around and would communicate with her via email when I got back to California. She said she only takes appointments because she likes to get to know the bride, but told me to hang on a sec. She then pulled out a pad and paper and 45mins later she had me down to the T! She even mocked up a quick bouquet based on my favorite colors, flowers and personality. The experience with this little florist was EXACTLY what I needed after my experience with Lisa.

TAKEAWAY: If you're a bride with a big budget and clear idea of what you want, give a try. If you're like me and are mindful of your budget and also need some direction - don't waste your time. The experience was so not worth...

A Touch of Elegance did a beautiful job with my wedding. My venue had chandeliers that most people decorated with greenery and flowers and when I requested fairy lights to be added in with the greenery they were able to do that! The designs were absolutely gorgeous (my bouquet was stunning) and everything felt like it flowed together from the ceremony to the reception thanks to the flowers. If you're looking to move an arch to behind the sweetheart table, they're able to do that but only for the ones that you rent and it can't be a circle. I wish I knew that before planning things, but it definitely worked out and looked gorgeous. There are some reasons I can't give them five stars and the main aspect of that is I didn't find them very helpful in the actual planning of what I needed. When I originally spoke to them they said they help with the design of the wedding and make it feel like it's unique to my fiancé and myself instead of just another Pinterest wedding, which I liked. However, anytime I emailed about changes to my contract like adding things in or if they did certain designs, they said we could talk about it at our final details meeting six weeks out. That meant I basically had to figure out what I needed on my own and put together my own list to bring to the meeting. Then at the meeting we only had a half hour and just ran through the original contract instead of hashing out ideas or specific flower types, which is what I expected. At the end of the day it was fine and all worked itself out and I'm glad we continued on with them instead of switching like my fiancé wanted to do. I would absolutely still recommend them as a florist, just make sure you understand the...