Middlebury Sports Apparel — Local services in Randolph Township

Brought a jersey in to have the nameplate replaced and told them to match the letters and material of the original nameplate and if there were any problems or differences to call me. Well they used a completely different material and different letters than what I asked for and did not call me. When I brought it up Sharon she told me that that's how they do it and it doesn't look that bad. They do not care what customer wants and will do whatever they want instead of following the customers requests and absolutely will not take responsibility for their mistakes and will pin it on the customer. And to top it off the jersey was brand new with the tags still on it came back dirty with a bunch black marks and fingerprints, plus I had to remove the original nameplate because they "don't do that". I can't even do a chargeback because I had to pay cash because they wanted me to write down my credit card info on a piece of scrap printer paper. They ruined a 250$ jersey, blamed it on me and told me there's nothing they can do. Totally unprofessional business that wasted my...

I was needing a Shirt customization for my son's football team in Randolph I was there on a Monday and they told me the shirt will be ready on Friday. When I got home 30 minutes later I got a Called from Mrs. Sharon letting me know that the shirt was ready to be pick up. I really appreciated your job and kindness thinking that my son was in need of his shirt the same day. Thank you so much Sharon I will be back to do business...

Copied from my email following our organization’s experience…

I just wanted to reach out to thank you for everything with our apparel and coach/player gear. The boys and the coaches love their stuff, and I have had several parents come to me and say how pleased they were with the style, quality and value of their apparel orders. I know it’s always nice to get positive feedback so I wanted to make sure to let you...