Landstrom's & Mt. Rushmore Black Hills Gold Outlet — Local services in Rapid City

Dropped off a ring for repair. Got a call on June 13th letting me know I could pick it up the next day. Since I do mot live in South Dakota it was agreed the ring would be mailed back to me. They asked if I wanted it refinished I expressed I did not want anything done to it except the repair as I liked the aged look of the ring. I returned to South Dakota on July 11th and came to Landstrom’s to inquire as to why my ring has not arrived to my house and to pick it up if it was still there. I was told the repair was not completed and they would have to figure out where the ring is and I could come back the next day with a promise from the manager he would call by 8:30 am with the ring in his hand. I did not receive a call. I returned 2 days later, they could not find the ring for over 30 minutes. They finally found it and repairs were completed, however it was completely refinished and looked like a brand new ring to including the stippling inside the ring. I have worn this ring for over 10 years and it was very worn. My ring was also bent to conform to my healed broken finger over years of wear. The factory rounded the ring, not something I asked to be done. They polished the ring, not something I asked to be done and actually specifically said not to do it. I can’t confirm if I actually got my ring back or a replacement. I am completely unhappy with this entire process. I will never bring anything here again to...

I purchased three rings of different sizes, for my wife and they had to be resized. The first ring of the three had to be resized twice because we gave the wrong size the first time.

Resizing the first ring twice resulted in the shank being exceedingly thin, because the elegance of the ring originally required a slender shank. Resizing such a shank twice resulted in one too thin.

I spoke to Jesse who was very gracious and offered to rebuild the shank at no cost. He did this knowing that we had mistakenly given the wrong size for the ring to be resized to.

It is an honor to deal with business people such as Jesse who went above and beyond what would be expected to provide excellent service to his customers.

I will certainly be a continuing customer in the future. Thanks Jesse for a great...

SCAM. They will lie to you while smiling and looking you in the eyes.

I needed the battery in my watch replaced and I SPECIFICALLY asked them if they would re-water proof it as part of the process. They assured me i would be able to swim with it after they were done. I took a shower an hour later and it nearly killed the watch.

Secondly, the "new" battery ONLY LASTED 5 MONTHS. My first battery lasted 4 years.

Lastly, and most importantly, in the process of changing the battery they broke the bracket that held the band in place. I had to take it back to them 4 times before they "fixed it" with super glue... The day i picked the watch up the band fell off AS I WAS PUTTING IT ON MY WRIST IN THE STORE! How did they believe that was acceptable?

I would hesitate to buy their gold even at scrap...