Spirit Halloween — Local services in Rapid City

My children visited the store today, they were super happy and excited to buy their costumes for hollowing..I'm away working so I decided not to break with the happiness of my 3 angels ,, I decided to make the payment by credit card ,, the cashier took the card number and took the payment ,, very high for 3 costumes for children ... he only said that it was 200 dollars and more ... I do not remember the exact amount ,, in the end I asked for a proof of my payment ... and he just said that they give just the paper ticket ... I asked him to please send it to me in a text or email and he said it could not be ... I'm very upset because I don't know what the charge is !! My children went with their grandmother and they do not have the proof or the ticket of the amount charged ... very bad service i don't know how much cost or nothing 🤬 and I try to talk with them ,,I call them like a 100 times and they never answer I'm 2 hours a head and ..in their page say that they...

We found costumes the Friday (27th) before Halloween and it was well stocked. On Monday (30th) I went to return 2 things that were $10 total but they do not give refunds after the 20th. I explained that we didn't need the items as it conflicted with our costumes. The cashier said he didn't know why but that's policy. He was rude about it and said I can exchange. Mind you, I had my receipt and the items were not used... still in original packaging. Anyway, I found a pair of socks for $6 and the other cashier REFUNDED the rest... Though this store is good for last minute purchases, it is expensive for simple things. The male cashier was rude and sort of dismissed me. Customer service is lacking. Which is why I rated it so low. We will likely order from...

If I could give 0 stars I would. I had a costume purchased while I was out of town for my son to have my mom pick it up as he needed it for school this week for their spirit week, which now my son will not be able to participate for this specific day thanks to Spirit Halloween in Rapid City, SD. Spirit Halloween would not let my mom or step dad pick it up as they needed to see my ID, I even asked over the phone if I could FaceTime and show my ID to pick up the purchase I had already paid for. I will never shop here again, and I hope that no one else does either. They don’t care about their customers and apparently do not care about making money either. Advised them to cancel my order and I would never shop there again....