Galena Chrysler — Local services in Rawlins Township

Didn't get title and tags until 5 months after purchase, and that wasn't the only thing! I bought a used 2021 Promaster RV from Galena Chrysler on 7/15/23 and have nothing but regrets. I called at least 6 times to Galena Chrysler, twice to Stellantis, four times to my county treasurer, and once to Automotive Titling Company to track down my title and tags. After many calls Galena Chrysler admitted the person who was initially handling documents had quit, and over a month after I bought the vehicle they were notified about a discrepancy in the titling paperwork but it went unnoticed by the new hire. After another month passed without tags I called on 10/11 and the titling person said it would be handled promptly within a couple weeks. I called them again on 11/1 and she had apparently sat on the corrected paperwork for over a week before sending it. Then Alex called ATC and mentioned there was some issue due to me having paid off the loan with Stellantis, so there's no longer a lien on the title and they would get this cleared up within 48 hours. He had warned me not to pay off my loan too soon (b.s.) but I did, so is this what I get in return? 48 hours turned into another month of waiting and I finally got my title and tags on 12/15/23 after further calls. I'm beyond pissed and frustrated that my expensive vehicle sat in my driveway for months without tags due to the incompetence of this entire team of individuals at Galena Chrysler. In the end there was no refund of my having paid them to handle tax & tags. Is there even room to write this entire saga? I found this vehicle online at a reasonable price and arranged to drive 3.5 hours with a buddy to see it, however this used vehicle had a hidden story not included in the online description and not mentioned during the call. The salesman who showed it to me had next to NO knowledge of how anything worked and couldn't demonstrate that major components of this RV was even functional. It was also dirty and with carpet having been removed to make a repair to the battery and left uninstalled, as well as other car parts laying in an overhead bin - it wasn't "ready to show". In the end I convinced myself to take a chance to purchase, that's when the "as is" paperwork came out showing it had previously been totaled and rebuilt. Had I not driven so far to see it I probably would've been smart enough to walk away, but I stupidly continued to make a deal. Alex and the salesman were able to stay late to pull off the financing so I could drive it away "as is", amazing how motivated they were to sell but not to support after the sale. It was obvious this RV was missing the 24" TV since the bracket was still there for it. But only after I got it home and had time to research the options that should be on this model did I realize what else was missing in this RV: Missing outside shower hose with sprayer Missing telescoping ladder for getting up on the roof Missing solar panels on roof (can see mounting brackets where it was installed) Black water sewer drain fell out of the PVC storage pipe underneath due to a missing screw cap and had to purchase another

In the end I paid market price for a rebuilt with hail damage and missing major parts, and then couldn't drive it for 5 months and now it's winter time. I have no recourse having signed "as is" documentation. Don't make the mistake I did in dealing with these snake oil salesmen. Walk away when it doesn't feel right, and definitely avoid this dealer...

Went with niece to look at jeep they had. When we first got there we were not greeted and had to stand there and wait for someone to show up and he proceeded to walk right by and I had to ask him for a sales person. Then we were introduced to Doug. He seemed very nice and willing to help us. We explained we were there to look at certain jeep. We waited a few minutes because he had to put some gas into it before we took it for test drive. We took for test drive and my niece liked it and decided she wanted it. Only thing was we did notice some oil underneath. Not sure if it was leaking oil or what. So Doug said he would have mechanic look at it next day. We had told Doug that she was probably going to buy it and we would be back the next day. Next day Doug had recached out and said that oil was just from a sloppy oil change (that they had did) We then went back over to agree on purchase price etc. They really did not come down on price only offered a warranty which later on I seen it was already included. So they made it seem like we were getting a great deal. I asked for service records for said jeep and it had basically half of a new engine put in and also a new windshield and several other things that was done to it. If we had know sooner all that work that was done to it we would have not bought it. My niece paid with Jeep in cash over $16,000 to be exact and still had to pay $300 document fee for 2 minutes of paperwork printed. We were not given title the same day because they said the manager had to make a deposit in the bank and then they could release the title. Probably to verify that we did not give them counterfeit money. Doug was going to deliver the title has he lives in the same town. When the day they told us that we could get the title came I had called to ask what was the hold up. They said that the manager had put the title in the mail. There was no communication between the manager and Doug apparently. We had to wait a few days before we got the title finally to transfer it. A week after she had bought it one of the headlights had stopped working so I called the service department and they said that was not covered but he transferred me to our salesman Doug. Doug had said let me check and get back with you. He had said unfortunately it is not covered but here’s what I can do is go get a bulb and drop it off for you. We agreed that would be fine and my husband could install it for our niece. So he was going to bring over that same night after work. Never heard anything for him. So 3 days later I reached back out via text message to Doug and asked him if he had gotten the bulb yet. He said no sorry that he had not. He would bring again that night, still again had not heard anything. He did not respond to my message. I said that he should not promise twice to bring it then not respond. I feel like once you purchase from him he just don’t care anymore after he got the sale. I wish we would have not purchased her vehicle from here and went elsewhere. My niece also said she is not happy about everything. I DO NOT RECOMMEND BUYING FROM THIS DEALERSHIP!! Also Doug don’t worry about the bulb. We already took care of it for her since you offer empty promises!! Shop...

Dec 27th, we went to look at a car for our middle daughter. She was buying her first car. We talked to Doug (salesperson). The car was a Dodge certified used. It was supposedly inspected by their shop to meet certification standards. The car was warmed up and ready to go. Long story short, we bought the car. Started it to move it the next day and it had a noticeable shake. I took it to another Dodge dealer for a second opinion. At this point, we had put on less than 60 miles. They stated the car needed motor mounts and that it had been in a significant crash (front crossmember had been obviously replaced. Mind you, the car had a clean Carfax with no accidents noted. But, Galena Chrysler had bought the car in October, sold it in December and put 400 miles on it. They admitted they had used it to drive into southern Illinois and Iowa. When I spoke to the sales manager Alex, he was angry and denied they did anything wrong. I stated either his mechanics missed a replaced subframe or one of his drivers crashed the car and they fixed it. He stated they did nothing wrong and that the engine mounts needing to be replaced was the other dealerships opinion. He asked us to bring the car back to Galena which we did. They replaced the motor mounts free of charge. Before this, the warranty paperwork to activate the warranty on the car never was submitted until we asked about it, nearly a week later. The title sat at the dealership for 3 weeks exactly even after being told it was mailed to us. How can you sell a wrecked car without disclosing it? How can you explain a clean car fax, then your dealership puts 400 miles on the car, and the front subframe had been replaced somewhere between buying it and selling it? How can you explain holding a car's title that you sold for 3 weeks? How can you explain not apologizing for saying it was another dealerships opinion when you end up replacing the part they say was broken? This is not a good place! Lots of lies, lack of taking responsibility (initially sort of), lack of good customer service, lack of a management team having any good customer service, lack of transparency, lack of car inspections missing things like bad motor mounts, etc. Maybe buying a new car is a great experience here, but buying a used (supposedly inspected) used car with issues, angry (at the customer) sales manager, wrecked but undisclosed car information, and the list goes on. Avoid this place at all costs! They don't seem on the up and up (shady) for used cars as they could not answer our questions. Good luck if...