Subway — Restaurant in Rawlins Township

This had been a decent subway in the past but the last 5 times I've been there, I've been charged more money or been denied a sandwich that I had got made the same way for the last 20 years. I thought it was just the crazy colored hair girl that didn't know what was going on and just wanted to be difficult but now again by another person just the other day, I was again charged extra money for not getting any more meat, just slightly different than how it comes standard. Looks like it's going to be east dubuque when I'm craving subway from now on. Even with the dollar or 2 for gas, it will still be barely cheaper and the folks there will have no issue with a minor 2 slices of ham for 2 slices of roast beef substitute and I won't be harassed for such a minor request. Not sure why galena honored this request for over 19 years and then quit about 6 months ago. Perhaps the few cents it cost for the swap, they could no longer afford with the new building. Maybe management could step in to let the employees know that customers with minor and semi meaningless requests should just be met since it isn't worth losing the customer, just a thought. Or if the few cents is really such a big deal, then charge a few cents for the substitute not a double meat charge. Not sure if they are aware that a sandwich with 4 slices of turkey, 4 slices of roast beef, and 2 slices of ham has an equal number of slices of meat as 4 slices of turkey and 6 slices of roast beef, still 10 slices each, not really the double meat that they want to charge. Don't get me wrong, I paid it and it's really not about the money as it is the standard that was set with this being no problem for almost 20 years and then all of a sudden I can't get a sandwich the way I want it unless I pay for...

I was in this Galena Illinois sandwich shop near Walmart on 04/21/23. There three women (managers? Supervisors?) were VERY loudly all ganging up on a female employee in some sort of disciplinary meeting at one of the dining tables. It was already going from the time I walked in to when I left. They were talking over each other. It seemed that the issue had been that recently the employee had snapped at a coworker in front of a customer. But these ladies were ganging up on this girl in front of customers. Loudly. They were talking about therapy and medication etc. It was loud and in front of anybody trying to eat. Before I left I told them this public lambasting was super unprofessional and that there are lots of other jobs out there. The two blondish women on the right were the main ones. Did I say loudly enough times? There was nothing that others could not hear. Young employees- I’d go work...

Terrible service. Period. At noon today I entered the drive thru, just three cars from the pick-up window. 20 min later (12:20) it was my turn to pay and recieve my order - at which point I waited nearly 10 more minutes watching the three "sandwich artists" inside fill other orders. It was only after leaning out of the car, twice, and knocking on the pick-up window was I able to get a glance from someone behind the counter and it took full-on wailing on the car horn before some cam over and gave me my three sandwiches that WERE ALREADY MADE AND WAITING FOR ME TO PAY FOR!!!? (In fairness, they comped my order to account for the spectacle I had to make just to leave their "fast" food place with the food I'd ordered 20 min...