T-Mobile — Local services in Raymondville

I was having some major issues with storage on my phone as I was heading out of town I stopped at Harlingen store which was extremely busy so I decided to try the Raymondville store instead. As soon as I walked in, Jason approached and offered his help. I mentioned how I was having issues even texting due to lack of storage space but I was extremely terrified of losing any pictures and chronological order; Jason offered several options; he "tested" before preceding to give me assurance that this would work. His patience and professionalism are extremely appreciated. Having worked in Customer service for over 35 years, I do not see much "help" out there, especially from the young; I truly appreciated Jason's "service with a smile", his laid back attitude, all the while reassuring me that he could help. Blessings and continued...

Whoever does the hiring process at this store is incredibly incompetent. Angie called me, I missed the call, therefore returned the said call. She introduced herself as Angie, nothing else, and requested my name. So, I politely asked where she was calling from because she called me. How am I supposed to know who Angie is or where Angie is calling from? And her response was, "well this is Angie calling you from T-Mobile, but nevermind." Ma'am you explained not a thing on that call until you decided you were going to have your feelings hurt that I don't know who you are and why you're calling, or even where you're calling from. Be...

In the past, I had to prep for a few days before going into a mobile phone service center. That has never been the case since I switched to T-Mobile. My first visit to this location was the best experience I have ever had at any service center. I went in to upgrade my phone and Michael and a young lady who's name I did not catch, far exceeded my expectations. Everything was explained in great detail and when I upgraded from a an iPhone 13 Pro Max to an iPhone 16 Plus, they did not try to push me to upgrade to a Pro Max. I greatly appreciated that they listened to what I needed and not necessarily to what would have been...