Metro by T-Mobile — Local services in Reading

By far the worst shopping experience I've had in years. After my phone's power button decided to finally stop working as well as the screen not turning on, I researched the issue online and found multiple videos about it being a common problem with my phone.

Apparently it required the case to be removed and the battery removed. I never received the pin that opens the sim card tray and after trying everything from a pin to a paperclip nothing would open it so off to the store I go.

The second I walked into the store I was rudely yelled at by one of the female teenaged clerks to wait outside until she was done serving the current customer.

After waiting outside in the 93 degree heat for 20 minutes, I was waived in where I explained my problem to the clerk while the entire time she looked either stoned or half asleep and acted like I was bothering her.

After half listening to my problem, she told me that they haven't sold my model phone in years (although I bought it there only a little over a year ago) and the phone was repairable because the screen was broken which was "a common problem with this model".

When asked how mutch it would cost to fix the screen she said she didn't know. I asked if the battery could be taken out and put back in because that fixed this screen not working issue in allot of cases as I read online. She looked at me like I was crazy and told me the battery couldn't be taken out. My only option was to buy a new phone.

As I'm completely broke but needed a new phone, after putting up with more attitude while she activated my new phone even though I was as polite as can be to her, I finally walked out of the store $115 poorer with a new phone in my hand.

When I got home I used the sim tray pin included with my new phone to eject the tray from my old broken phone, removed the case and removed / reinserted the battery and put the phone back together which fixed the stuck power button. Low and behold, the phone powered on and the screen worked! So there wasn't a damn thing wrong with the phone.

Wow was I heated!

I'm finding another carrier. Metro used to be such a great service with professional salespeople but now all they have to offer are rude teenagers that act like you're bothering them that know nothing about the product they sell.

Beware of this store! The little kids that run it are only looking to maker a commission instead of assisting a longtime customer with fixing an issue and ripping you off of money that is in major shortage in these hard...

If I could give negative stars, I would. The "customer service rep" had no customer service or even basic human skills whatsoever. First I was greeted by blaring Spanish music behind and I had to repeat myself several times so she could hear me. Neither rep working knew what the password was for the store to test my Wi Fi. Then she refused to set up my free Amazon Prime account which was included with the package I bought. I had to visit the store 4 times and it was like I was bothering them. Then she blantly lied twice to me. Boost is right next door. I strongly recommend you go there. Not worth the hassle. Zoraida is the only competent person there and is very friendly. If she's not...

What happened to this place? Do they even have any monthly plans here anymore? They don't have any signs up anymore. They've been going down hill really fast. It seems like alot of mass confusion when I go there. It seems they're getting as bad as the other places and you wait forever, when you just want to pay your bill. The staff is friendly though. I don't see how they maintain their sanity with all the mistakes their equipment make and all the...