Weis Markets — Local services in Reading

I received a gift card for the holidays to feed my family. DUE TO COVID I LOST MY JOB AND HAVE BEEN OUT OF WORK SINCE MARCH. I called your reading location to inquire about the balance of the gift card seeing that i live some distance away and gas is hard to come by. The address used above is my sisters address. i have since lost my home. I called the reading location and spoke to the manager BILL whom was very rude, unprofessional and extremely unwilling to help. i understand essential workers are stressed right now but his unwillingness to assist a customer at my ultimate time of need is a very discouraging look at the morale of your company. Especially when you have people like in the reading, PA store manager BILL set in place as one of the faces of your company. i am beyond disappointed with his demeanor when dealing with me on the phone. I wasn’t asking for anything other then the balance of the gift card I was gifted with during these hard times. Bills reason behind this was the staff can’t have personal information. my response was why can’t you look up the balance for me your a manager. If a client has an issue and you need to contact then back and they leave a name and phone number is that not personal information? I’ve worked retail and know for a fact that personal information is give to stores all the time and found his response to be nonsense. I think my personal situation called for an exception. i mean i wasn’t providing my social security number, i simply asked for a balance of a word gift card that was gifted to me. I think Bill needs a refresher on how to be sensitive to customers and how to be respectful to customers whom are respectful to him. the worst part is i asked for his superiors information and he refused to provide it to me. Because he knew he was wrong. i am just very disappointed. especially because prior to this pandemic i was a frequent shopper at weis. it was my go to stop. This is discouraging for me to ever shop there again if this is how your managers treat customers whom are very frequent to...

The store was not very busy but for a Saturday evening there was no one around to help me with questions that I had. I had never been to this store before. There were only 4 handicapped parking spaces. The carts were everywhere in the parking lot. I had to ask another shopper for help. The prices were a lot higher than the grocery store I usually go to. When I went to check out there was only one aisle open with 10-12 people in line. They did finally open another aisle and the quick check out of 15 or fewer items. I got into that aisle and thought I was next in line but here one woman and two young people and a baby blocked the check out aisle and had over 25 items and then there was a problem with the young man's ID so the clerk had to go to the customer service desk and do whatever. The clerk didn't say a word to them about having so many items and that they should go to a different aisle. By now the shoppers with 15 or fewer items were lined up at the regular aisle and just sailing thru. By the time I realized what was happening that aisle was full. I said something to the clerk and she said..."Yes, they should have had 15 or fewer items." And I said..."Yes, they should have." I will not be returning to this grocery store again. I'll drive the extra few miles to the grocery store I usually go to or...

The people that work at Weis supermarket are very kind when you need help even though that's your job and sometimes when you go to work you don't want to be at work just keep it real everybody but sometimes when you have a bad day and you need a dessert to make you happy and you got a beautiful wife and better go there and go get you some desserts and kiss your wife and tell her you love her cuz when you love somebody and what does this have to do with my supermarkets but let me tell you how if you love eating food and you love your wife you're two great combinations that the food is good I would say certain foods are on the high side but it's not no Walmart and why is this to me is pretty darn good take it from a person that comes from Jamaica and seen all different kind of food 🥑🥝 but once again I'm not person that's dealing with politics and I am not the person that knows how food gets into the back door of everywhere but I am that person that thinks prices are getting too high people don't have a good enough job to support people living from paycheck to paycheck so when you come to the regular consumer that wants to have a good meal and a healthy meal it's not fair but I said...