Legacy Furniture & Mattress Gallery — Local services in Redding

Walked in and fell in love with a twin bed set for my son. The gal I worked with, Brenda, was very nice and looked up prices for me right then. It was more money then I wanted to spend but the quality seemed like it would last a long time and it's really the first set I liked after looking several places.

I paid for the bed/frame, a mattress, disposal fee (standard these days) and delivery/set up. They got me scheduled the next day, awesome! They were supposed to call prior to leaving so I could leave work and meet them. I get a missed call from an unrecognized # but no voicemail. I immediately call back and it's the delivery crew and they're already there waiting at my house. According to my surveillance one of their guys kicked over my yard lights...twice... I zoom home and while they were installing the bed, we realize the frame has only 3 rails which would mean the mattress would fall straight through, it's a twin size and at the store it didn't show or need a box spring, ... so I ask one of the delivery guys about it and he even asks his partner "where's the bunkie board?" I call the store and it's going to cost an EXTRA $40 (which she discounted) and another disposal fee. Would have been nice to know at the store that it was needed.. the saleswoman assumed I already had one even though we talked about my son upgrading from a crib. After all that, the headboard ends up having some damage and needs to be replaced. I had to call a total of three times then email until being told it will get taken care of. They're currently working on getting me a new one as I type this review.

In the meantime, I called the furniture company Coaster and other retailers in town and found out I was overcharged nearly $175.00 which is a lot of money for a bed. Although the staff is friendly enough and I believe in buying local, I felt taken advantage of considering all the "surprises" of having to keep paying more....

Please, do NOT purchase from this business. My family was treated awful, and I assume it was based solely on appearances. Not only did the employee make a mistake when submitting the order for the bedroom set they paid $5k for, but when they were sent home with the WRONG SET and tried to come back to get the correct one, they were denied. They were sent home with a bedroom set that was much cheaper, and a LOT smaller, than what they originally ordered and paid for. The associate told them there was nothing they could do to fix the mistake the business made..? When they asked to return the furniture since they were not willing to correct their own mistake to provide them with the proper merchandise, the employee became increasingly rude and refused to return the WRONG bed set THEY gave to my family, resulting in the situation escalating on both ends. Obviously the situation could’ve gone different but to not take responsibility is absolutely baffling. It’s quite literally a scam, I have a feeling the price range for the set they got is significantly lower than the one they ordered and paid for, and it’s quite obvious just from looking at it. The dresser alone they received had 2 drawers less and was more compact than from the set they ordered. DO NOT SHOP HERE, it’s one thing to have a bad day but to inevitable steal from a family...

My initial interaction with Michal was great that is until they got my money and it is going on 3 months and i still do not have my product. I purchased beds they told ne it would be 1 week before they came in. It took almost 3 weeks for the beds to arrive. I paid for delivery and SET UP. I had to fight with then for the delivery and guess what no set up, they did not even offer to refund the set up charges. After setting up the first bed all was fine and dandy. The second bed was very damaged. So once again I called Michael and told him what was going on. He said he would get another bed to me in 1 week. They just delivered it to me 2 months later and the 3rd bed was also damaged. I called legacy and guess what the are blocking my calls. That is real professional. So I called from another number and the owner Brenda answers the phone. She tells me i have to bring in the broken parts my self and exchange them for pieces off the original bed. I am a very unhappy customer and i am going to make it my lifes work to let eveyone know how shady this so called family business...