Contract Furnishings Mart — Local services in Redmond

We recently replaced all the surfaces in our primary bath and required tile for the floor, shower surround, and shower floor. Everyone at CFM (from sales representatives to warehouse staff) was so helpful to me. I am quite timid at making design decisions and they were willing to share their expertise. They gave their honest opinions when asked, but also were positive and explained why different tile combinations would or wouldn't work well together. They were very familiar with the different brands of tile they carried and the relative benefits of those brands. When things go smoothly, it's easy to write a positive review. It's when the going is bumpy that you can really tell how a company operates. Through no fault of CFM, part of our tile order was delayed for over two weeks after the delivery date. The tile supplier couldn't even locate the tile. Even with our installer trying to work around the missing tile, this really threatened the completion of our remodel. We had a second problem, from a different tile company. The color of the trim pieces didn't match the color of the field tiles. Heather Hope at CFM did a fantastic job of keeping on the tile companies until our tile orders were complete and satisfactory. The missing tile was finally found and delivered by car to CFM; we were provided with replacement trim pieces that were the correct color. Heather's knowledge of the industry, along with her pleasant but determined demeanor, really saved the day for us. I would have no reservation in using CFM for...

I cannot say enough about how great it was to work with Heather and Tony at CFM! They made the entire process of finding the right tile, ordering it and getting it delivered much easier than any other experience we had to date. The store is clean, conveniently located and easily approachable. There are tons of displays and areas to work out whether or not things mix and match well. I also want to give a special shout out to Heather who helped us find a single piece of tile and another box of a more "rare" tile in a pinch when we ran out due to a layout change with our tiler that changed how pieces were cut and thus the total amount needed. We made the right call in real time at the house to get a quality look, but that meant we came up short. Heather found us what we needed in just a few days versus what could have taken weeks+ on a brand new order. It saved us time and cost with the job and kept the look...

Heather Hope at Contract Furnishings Mart is a design genius, and a saint with the way she holds onto her patience and grace through so many questions and product changes when some of us can't make up our minds ;-). Heather has been really great at helping me narrow in on my choices quickly and helping me cut out things that don't go together. She's efficient and kind. And, I can't thank her enough for her patience. Even though I couldn't make up my mind when I should have, when I finally decided, she had to hustle like mad to get the last cartons of the tile I wanted. So to top it all off, she comes through like a wizard and manages to get my order updated and paid in no time flat to snag the last square feet available in the country before it got back ordered. Literally, I cannot say thank you enough for her guidance and grace. Thank...