CarFam Rialto Dealership — Local services in Rialto

We picked out a specific van online, test drove it, loved it, and went inside to talk specifics. We applied for the loan and I was literally putting the VIN number in my Geico app to add it to our insurance when the vehicle is suddenly $5,000 more than list price. When I ask how this is possible he says he added in a $2,000 warranty and over $1,000 for a GPS locator device and $1,700 for titling fees.

-We never talked about a warranty. Why did they assume I'd want to spend $2,000 on one? -They said the GPS is on all of their cars in case a car gets stolen. Well I don't want it. They say it's $400 to remove. I say that's ludicrous and I am not paying $400 to remove something I don't want that was listed as a feature on the website but not included in the list price. -I will go to the DMV myself.

They come back with new numbers and suddenly the monthly payment is $398/month for a 72-month term loan on an $11,000 vehicle. I ask how that is possible when I was already approved for a car loan for $315, same term, for a $16,000 van at a different dealership. The manager was arguing with me that $398 is okay since it wasn't out of my monthly budget. Okay, that makes no sense if you know what APR is and how to add which I guess the manager doesn't, or at least was hoping we didn't. He insisted that he wouldn't be able to get us less than 13-15% APR even though we were already approved for a 9.5% APR loan through a different lender because this car was more "risky" to the bank and we were first-time car buyers. That's just a lie, plain and simple.

This place was just too shady. They couldn't explain how an $11,000 van became $28,656 so we walked away.

I strongly encourage anyone going to buy a car to learn about loans and how they work before trying to finance a car. This place obviously preys on people with bad credit and/or poor financial literacy.

Edited: We eventually bought a better van from Enterprise Car Sales with 5.49% APR/72 month term. Something CarFam said the banks would NEVER give us because we were first-time car buyers. Our monthly payment is over $100 less than what CarFam wanted to charge us, over the same term, for...

PLEASE READ so you, too, DON'T GET SCREWED!

I walked out of the dealer just before sunset on a Friday with the last words from the car sales man (Gerardo) being "Perfect, we will have our mechanic look at the van first thing on Monday so you can pick it up in the after noon!" Hand shake. I receive a phone call the following Sunday evening at 4:30PM with the same car salesmen apologizing cause they had just SOLD MY VAN. His words were, "Sorry, I was waiting to make sure the sale was final before calling you to tell you but the van sold about 20 minutes ago."

WHY WOULD YOU SELL MY VAN AND NOT EVEN TELL ME THAT THAT WAS GOING ON?!

I request to speak the manager- IRVIN, proceeds to tell me that the van sold the day before, on a Saturday.... LIE #2!

He gave me the "I'll do what ever I can to get you a deal and won't make any money off of the sale and I'll even show you"... I followed every other day the following week with little communication back. the next week, the same thing.... LIE #3!

Week pass and I haven't heard back from "CarFam" until they start hitting me up "Are you still in the market for a car?" I ask them to take me off their car list. "Ok sir no problem."... LIE #4.

another week goes by... "Are you still in the market for a car or want to trade in your CRV? [which they only wanted to give me $700 trade in value for in the original deal for the van- KBB estimates it at $6,500]" At this point I ask to speak with Irvin again and ask to be removed from the list. He says he will make sure it happens... Should I believe him? NO. I ask him if I can speak with his manager and he tells me that this other manager will take care of removing me from the call list cause at this point I am tired of being harassed by their sales people. So I ask to clarify, "Is this person above you?....silence... "It is not a hard question, she above you or not? "No she is not." LIIIIEEESS. LIES ON LIES ON LIES. He finally gives me MAGICS email [the owner] after I verify online that this info is true....

MAGIC, I hope you are not as shady as the team that is running your...

I purchased a car from this dealership about 3 weeks ago. The experience was smooth and pleasant. It started with an interest email request from Car Gurus for the car i was looking for. I was contacted by Polly from CarFam to introduce herself and her team and to let me know the car i was interested in arrived at the lot and if i wanted to have a look at it. She mentioned it will take them a couple of days to inspect the car and go over it with their thorough review process. I was currently out of town and told Polly that would be fine and that i would be by as soon as i got back in. When i got back in town, i called the dealer and Polly advised the car was ready. I made the appointment and made the trip to Rialto. When i arrived, i was shown the car. It was not quite ready as the car had not been cleaned nor prepped for showing. But that was no deal breaker. I test drove the car and fell in love with it. Another team member, Haz was very nice and very informative during the test drive. We worked out the numbers and proceeded to draw up all the documents. Haz was very thorough in explaining all the documents i was signing. I also met Alfredo, their general manager who was also very welcoming. I left without the car that day as Haz said he will have the car detailed before turning it over to me. Haz did just that and after a day, he had the car delivered to my home. I have to say, this was the first time ive ever had a car delivered to my home. It was exciting to see the car coming up the driveway. By the way, the car looked so much better and presentable at that time. Good job Haz. Polly then followed up with a couple of texts and phone calls to see how things were going and to make sure i was happy with the car. Overall, the experience was trouble free. The CarFam team provided great service and a pleasant car buying experience, the way every car dealer should do. I especially like the follow up calls. I did have some issues come up with the car after the fact. Nothing major but I will be contacting them to see what will happen...