Ebel's Ace Hardware — Local services in Rich Township

What happened to this place? Did the original owner sell it or something because it feels completely different. I was looking for a bolt. but couldn't fine anyone to help. When I did find help, it turned out to be no help whatsoever. When I finally found the nut, I noticed the bolt I had was a little shorter than the ones they sell despite having the exact same number on the top of the bolt. I went and asked a lady about it. She said everything would be fine and went back to talking to a co-worker. I knew I should have left and went somewhere else but I didn't. I bought the nuts and went back home to finish working on the door of my car.

I went to to screw in the bolt and it doesn't fit. If the lady would have helped me, I wouldn't have to go back tomorrow and get my money back. I then, regrettably, will have to go to Home Depot or Menards. I hating having to do that as I would rather support local business but not if they aren't going to have people with knowledge in the store. I want people who know what they are talking about, while also being too busy to provide any actual help, to help me. I want to be able have all of my basic knowledge questions answered. If this happens, I will gladly return my...

I don’t mind this place, it’s been in the area for a long time, but the brown skinned African American woman who’s the manager rubbed me the wrong way. She had a bad vibe about her and then she literally pushed one of her customers because she said she was in her way annd she “didn’t care if she was rude to her” and cursed at her. The customer was an older woman and I don’t know what started their argument, it must have started before I got there but you should never push any of your customers out of the way, especially an older elderly woman. Apparently she called the police on this elderly customer and the situation was handled but no matter what, if the customer is not posing a threat to you actively you should never put your hands on a customer and curse at them, especially if they’re decades older than you. Just gave me bad vibes and makes me not want to come back. Need another...

For me this ACE store is an emergency situation hardware store only. The help is not that great right now. Most recently a lot of the staff are youngsters who are working the sales floor. I came to Ebels Ace H. for some replacement bolts and srews for a Solid Iron J.P. Rogers bed of New York City. After arriving there at Ace. Aand after I stood in a long line in the back of the store. I couldn't get the promised help n finding the right matchup for my Iron bed. The young man who finally came over to assist me gave me the wrong setup. I ended up that visit in purchasing $15-dollars worth of inferior non supportive hardware for the bed. I was told by my mover to who set the bed up it would possibly fall down under pressure and for me to go right back ASAP for the correct hardware . I guess I'm just be on the floor soon???? The hardware help is not trained to...