Jamie Detten - State Farm Insurance Agent — Local services in Richardson

I recently had the pleasure of working with Bri (Jamie's assistant/colleague) to find a new insurance policy for my car. She was absolutely wonderful! She was precise, straight to the point, and quick with her service. She also provided prompt replies to all of my questions.

I was feeling a bit overwhelmed by the process of finding a new insurance policy, but Bri made it so easy. She took the time to understand my needs and then presented me with a few different options. She explained the pros and cons of each option in detail, so that I could make an informed decision.

Once I had chosen a policy, Bri helped me to get everything set up quickly and efficiently. I highly recommend Bri to anyone looking for a new insurance policy. She is a knowledgeable and professional agent who provides excellent customer service.

Here are some specific examples of Bri's precise, straight-to-the-point, and quick service:

When I first contacted her, she responded to my email/msgs within minutes. She took the time to understand my needs and asked me a series of questions to get a better understanding of my situation. She presented me with a few different options and explained the pros and cons of each option in detail. She answered all of my questions clearly and concisely. She helped me to get my new policy set up quickly and efficiently.

Overall, I was very impressed with Bri's service. She is a valuable asset to her company and I would highly recommend her to anyone looking for a new...

UPDATE (May 2021)

After 11 months being with State Farm, I decided to switch to GEICO again. The reason for this decision was neglecting my frequent requests regarding changing the payment due date, plus canceling my policy without a prior notice that was simply originated from their negligence in updating my payments due amount. They did not simply update my profile to resolve this simple problem (after 4-5 weeks of consistent communication) and today texted me that my policy is canceled; following with a happy birthday text wishes (thanks for the surprise)

Moreover, the state farm app and website are so complicated so that I could hardly find my ID card, bills, and payment information.

Honestly, I had a bad experience with the state farm company and will never get back to them, especially with this agency, and it is mostly because of omitting my request, needs, and unclarity in their communication and the bills!

June 2020:

I was very pleased with how great and easily the Jamie Detten State Farm agent assisted me in finding the best quote for my vehicle, and apartment.

Sarah Connell was the agent that assisted me. She is very courteous, nice, considerate and professional. She helped get an auto quote quickly during our conversation. I did have not any information about the different types of the insurance but Sarah patiently explained all required details needed to know before making further decision,...

I just have to take a few minutes and brag on both Sarah and Jamie at State Farm. These ladies go above and beyond for their customers.

I was involved in a horrific car fire a few weeks ago. My car was completely paid for, so I thought it was best to just cancel my policy. Honestly, I was so traumatized and upset I didnt know what I wanted to do. Sarah answered my call right away. (Did I mention that these ladies ALWAYS answer and I never have to wait?! That alone is amazing!). She could hear that I was clearly upset and crying. She took the time to LISTEN and empathize. Y'all know how rare that is in today's customer service world. She allowed me a moment to calm down, and then asked me how she could help. I was thankfully able to purchase a brand new vehicle that day, and within a few hours Sarah had my new policy hooked up for me. She took so much stress away that I probably couldn't have handled, and I am so so so very thankful for that. She even spoke with me after hours to make sure I had my new policy in hand for the dealership! Wow!!

Sarah has made me a lifelong customer of State Farm!!! Thank you again, Sarah. You were a light in my dark...