The China Express — Restaurant in Richardson

Well I hate to do this since I was becoming a regular customer for nearly 2 years, but this place became worse and worse over the course of changing owners apparently. When I first started going here back in the beginning of 2015, there was always this nice little old lady that would always joke with me while I waited for my order to be ready and she would always hook me up with a free egg roll and/or another free bag of those fried chips to go with my soup if I ordered soup. The wait time was real short too since I always ordered out. Then towards the end of the year, poof, she's no longer there nor any other face that I recognized other then the same delivery driver. Well I would still go there, but the wait times became longer, but the food or at the least same plate I would always order, was still good. Now fast forward to Fall of 2016 and holy crap! The whole place has been renovated and it came with a completely new staff again except the delivery driver was the same person LOL. This was the last time I went there because I ordered online and they didn't have my order done because they never received it according to them. I'm like "well you sure took my money so I better get something.". I ended up waiting 45 minutes for my order. Heck I had a lady that got there before me and waited an hour before they finally had her order ready. And boy could you tell it was a NEW staff. I felt bad for the cashier lady because it looked like her head was about to explode with the amount of people waiting in line for their order or wanting to order. Unfortunately from this experience over the course of nearly 2 years, I have to give them a one star and they lose my business. I suggest they shut down and have some one else rebuild it again to what it use to be. A Chinese carry out joint where all the food is greasy because that is the best tasting kind of carry out Chinese food. Not some hipster hang-out place that has the interior and atmosphere of a...

I used to go to this place when it first opened and I was a kid around 20 years ago. I watched the original owner put his daughter through UTD. He kept it clean, professional (except fox news was on 24/7), and ran a tight ship. The first owner was there until around 2015 and then it seems he had some health issues and ended up selling. Then an older lady was running this place, service really didn't fall off, still quick, still good food for the price, etc. So I would still order take out or dine in from there every 1 - 2 months when I had the Chinese fast food urge in me.

Then whoever last bought this place has really messed it up. They did remodel which is a good thing. I had ordered some food online, showed up, not only did they not have my order through eat24, they didn't even make what I ordered anymore....they had changed the menu and removed many items. I settled for Orange chicken since they still had that and was not impressed with the speed, service, or food itself.

This new owner seems to be going for a different style. They have a cafeteria roman thing going now I can only guess it is aiming at UTD students. It might be more authentic in some others opinions but its not the same style Chinese fast food I grew up with. A friend of mine went up there on a weekday at noon and the place wasn't even open during their posted hours. I am guessing the new owner is having staff issues....

Its sad but after 20 years I can say I will not be going back to this place again unless they revert back to similar food style, speed, service,...

I went here to get fried rice ! It was great !!! I noticed tho the place is quite empty a lot . I came back to the next day to get the same thing .. the prices changed ! Said because of a special which I get ... how ever the prices of a regular fried rice plate should not be 16 dollars ... no meat but $16????

I can't reply for some reason however , I never said vegetables was cheap , never intended that , I drive a 2024 and graduated law school . Since we're putting it out there .. congrats you've been doing this for 30 years ! For someone who's been doing this that long I would think you have hospitality and make customers feel welcomed, but instead you have a corner fried rice shop that's been building for 30 years ... and this is 30 years of work/being in the business? I would definitely keep that to myself . So mentioning how vegetables aren't cheap is quite rhetorical...