Sweet Surprises — Local services in Richmond Heights

Edited I used to do a lot of business with Phyllis, for the past 25+ years...spent a lot of money with her because I loved the store and the employees were always helpful!! She gave me the impression that she was a very nice person. Now I realize she was NEVER genuinely grateful for my business. She referred to me as being "L-A-Z-Y" like the MAJORITY of her customers, who call in advance to ask if they have a particular item in stock. It takes 45 minutes to get to her store from my home on the west side. I needed to get to the store before closing and the thanks I received was to be insulted by Phyllis. She bragged on how well her granddaughter operates the store and has two children as if she's the first and only single parent in the world. This is the same person who confirmed the item that I was looking for was in stock, when she simply could have advised that she wasn't sure of what I needed. If Phyllis or her granddaughter would have APOLOGIZED for the misunderstanding as a long time entrepreneur, I would have did the same. I STONGNLY recommend going to Marlene's Bakery, Euclid which is 10 minutes away...MUCH...

There are two sides to every story. This recent review by Stella is a complete twisting of the truth. She called my business screaming at an innocent employee. The employee called my personal phone to tell me about the ongoing episode. Stella demanded that I make a replacement topper because she did not like the font. It was not possible for me to do so on such short notice as I was hours away from the store. My employee informed Stella as such. Stella called the store a second time again screaming into the phone for several minutes. Several days later she stormed into the shop continuing her tirade in front of a store full of customers. I returned double the money she had paid for the topper. Despite my offer of apology and a sincere explanation that I have memory glitches similar to my mother who died of Alzheimer Disease, she continued to yell. She said that she was going to destroy my business by going on every social media site as she did here. Please do not allow this one bad apple to spoil the whole basket of wonderful reviews for Sweet Surprises. Thank you to all of my loyal current and...

If your a novice Baker or professional or just a 7 year old looking make cupcakes with mom.....this little sweet shop never disappoints. Candy molds, baking molds, boxes, wrapping, bags, cookie cutters abound but my favorite Hands down are amazing little sugar toppings in many colors and shapes.I picked up little colorful turkeys the size of a quarter about , multi colored fall colorful sprinkles and jimmies to add to rich white and milk chocolate disks I will melt and drizzle on mini pumpkin, pecan pie , carrot pineapple and zucchini chocolate bunt cakes All jazzed up for Thanksgiving.I'll add pic when done. Christmas is right around the corner so I grabbed a few jimmies, sparkles and balls to start stocking up. Sales person was efficient, friendly and very helpful.Store well organized, clean and we'll lit. It's a small store and can get bit cramped with lots people inside but if taken in stride well worth trip through doors. Hopefully this little gem will continue to be around...