Hunan East — Restaurant in Richmond Heights

Placed an order through Grubhub for pepper steak. Through grubhub there is no way to amend an order. I call the business, tell them I am online presently placing an and I want no Onions. The woman who took the call spoke very broken English and and kept trying to take the order as if I was placing a carryout order and refused to listen to me about using grubhub and there being no option to not put onions on my food. Finally the woman acted as if she understood I was placing and internet order, she said she would tell the chef to prepare my order without onions. 45 minutes later my food arrives, it is cold and there of course are onions it in. I call back and this time a man answers and starts yelling at me as if I am the wrong one here in this situation, kept saying come up I give you free food. I tell him repeatedly I don't drive and rudely he is interrupting me over and over and not letting me finish or make an effort to understand the situation. I was hung up on three times by these people =, they keep telling me I am wrong, that the problem is with grubhub, which it is not, grubhub does not offer a means to remove items from food so I directly spoke with them about the upcoming order, Grubhub had nothing to do with no onions, Hunan is 100% responsible for this, there is no menu option for substitutions and changes, and the language barrier between there staff and us leave no way to communicate, grubhub thankfully refunded our money, but this treatment of customers is just uncalled for and this place has had several infractions of this nature. I only order here because ,my mother likes it, personally I would give them no business, the service and quality of food has greatly diminished over the years, I won't be spending my money...

Hunan East hold a special place in my heart. My whole family would eat there since I was very young and the food is always delicious and cheap.

Much of the menu leans American-Chinese UNLESS you ask for the BIG menu. The little yellow take-out menus are TINY in comparison to the big menu!

The staff is always happy to serve us traditionally made food if we asked! My adoptive parents are not Chinese, but the staff was always so warm and kind to my family as my parents explained that they were trying to find places with traditional food for my sister and I to try. They start off all dishes (even the ones marked spicy) as pretty mild compared to what was explained to me as "Hunan spicy" if you're adventurous!

The food is well-priced and you get HUGE portions. I no longer live in Cleveland but I always make a point to stop by Hunan East to get lo mein, general tso's, steamed dumplings with a rich meaty filling and thick-chewy dough, and see the same wonderful and hardworking owners.

I love you, Hunan East

Probably our favorite near-home, local Asian restaurant, we’ve dined at Hunan East, and gotten take-out, for several years. The first thing to know is that they have two menus, the American-Chinese and a Chinese picture menu. For a more authentic Asian food experience, ask for the picture menu. With one exception, we’ve really liked everything we’ve tried, which is more items than not on the menu. Taste is individual, so I won’t recommend “a best dish,” but they are good at what they do overall. It says something positive about their food that a large part of their clientele seems to be Asian, and have been around a number of years. The owner and staff have always been very friendly too-boot. I’d recommend giving them a try — or two.

Updated: please note that since COVID they have been carry-out only, or via food delivery (Doordash) for...