GTron — Local services in Richmond

Do not ever use this man. EVER. He is under the impression that the thumbtack cost is the cost for him driving to your house. Once he arrived, he asked for 90 for diagnostics which he wanted to run at his shop. No problem. I asked him to send me an estimate of repairs. He told me he would do so. I get a bill from him for 720. This was too much. So I asked him to return the machine to me. He then shows up at my house and demands extra money as he has done the repairs (that I did not authorize). He told me that unless I paid him, then he would 'undo' the repairs. I told him I didn't trust him to do anything! I wanted my computer back, that's all. Then he said he would undo the repairs and I would have to pick up the computer in Pinole. I paid for an IN-HOME service. This is at least an hour from my house. And then I would have to sign some sort of release that I would not leave him any negative reviews or contact my credit card company. Now he has kept my computer. I had to file a report with Alameda PD. He will not return any text or emails. I am also contacting my credit card company to get my money back from his 'visit'.

Just as a side note, these are direct quotes from Frank of GtronTech to me:

"You allowed the pickup and the diagnosis and released funds we gave a geo location where the card was physically swiped based on job order from your thumbtack low class"

"We attempted to take off the pieces of software and arrange for you to pickup your machine but you refused and threatened us with authorities and damaged severely our all five stars great reputation company in the social media which caused us enormous damage at this point in time

Unless the review is removed or changed to show accurate factual and fairness status in the foregoing we will have no options except waiting for you to remove and compensate all damages exceeding 250,000$ and stopping our business before we can release your machine in the same condition picked up on oct 2 2:15 PST You have shown nothing but unprofessionalism and low class while we worked over and beyond in a short time to get to help you( should you have agreed to pursue the repairs) but apparently you don't deserve that due to your full bitterness and immorality

Further, we will contact our mediator today in an attempt to discuss with him ( as no further communications between you and our company ) post all your signatures releasing and removing of all your weird acts / reviews and the unknown ones on the future before we can discuss the pickup of your machine if you still have interest in it

In the meantime you can seek arbitration And will respond accordingly "

"Is that what you thought when you hired us and handed it over to us for repair in the first place .. twisted ?? Inconsistency in your behavior , wording and the empty back and forth in addition to the low class wording you have Used here and throughout the whole day today tells a ton about you Did you pay the painters ? or you will screw them too ??

"Do know though I have seen quite of few similar to you .. they all lost in front of fairness and truth You are less than 1 % of the clients we decline working with .. but your appearance / initial contact was sooo misleading to me .. I got to admit When did you move to alameda ?"

"We are withholding your machine until all is solved and all reviews removed A bitter person damaging small prestigious business like ours with no valid treason should compensate us We won't settle for less "

"Also all communication of authorizing the repairs have been acknowledged with your signature and thumbtack correspondence .. pathetic to ask gain sorta !! Eye exam lately ???

*As you can see, this person is very VERY mentally unstable. I would not let anyone who write emails like this anywhere near my data (or my house/office). I also filed a police report as a consequence of...

Can only assume most of the reviews here are fake. The first day I contacted Gtron, the guy seemed very nice and understanding, even came in a little early to pick up my computer at 9 am. It only goes downhill from there, where he tells me to pay 125$ cash to diagnose my computer. It seems a little sketchy, but I decide to trust him and the reviews. I tell him it's a motherboard issue and to see if anything else is wrong. An hour later he calls me to tell me exactly what I told him, the motherboard has an issue. For the whole week, he just so happens to not be able to come in early, ONLY the day he needs to collect my computer and the money. The day comes to pick up my computer, he is really vague about fixing it, trying to rush me out the door, telling me he is in a conference meeting. He just tells me its gonna be a couple hundred to fix, 400-500 I think he said. My motherboard only cost 150$ and he's telling me it's going to cost triple to fix.

AVOID AT ALL COSTS.

Edit: Added in a photo to show just how unprofessional he is. Not once did I ask for...

Highly satisfied with the service from Frank. The power button on my Dell laptop had become jammed and I couldn’t turn it on at all. So I brought it to Frank and, like a wizard with a magic touch, he was able to immediately turn my laptop back on.

With over 20 years of experience, Frank only had to take a quick look at my laptop to make an assessment and give a breakdown of what needs to be fixed and updated in order for it to run smoothly again. A thorough and detailed diagnostic with simple explanation.

It was a quick and easy, hassle-free process, in-and-out. (And he had actually replied to my email first thing in the morning too.) Another plus was that he didn’t try to upsell me on anything.

Frank was entirely professional, knowledgeable, and well-mannered throughout our meeting, and I look forward to visiting him again for any type of computer-related problems I might encounter in the future.

Thanks again for the same-day...