Urban Wellness Cannabis Dispensary - Rio Rancho — Local services in Rio Rancho

I am a medical patient & come to this location probably every other day if not daily loved it when Meghan worked always nice up to-date with knowledge great customer service skills, the lady who’s the manager is always nice never any issues. Young girl always works register close to doors super nice and knowledgeable. Big guy super nice very helpful. Chubby guy with backwards hat very smart super cool…. Until recent comings with the new hires one in particular long beard guy with glasses and hat always long gross nails seems to have issues checking in scanning medical card, this issue only happens with him and never any other employees nor at paradise or paseo locations. I asked for other people to help me several times as it causes unnecessary anxiety & stress always fine until today.. As today I go in typical day I present my medical card and “he can’t see it” so I proceed to present it closer under the glass and rudly tells me I still can’t read it so he grabs my phone from me and then throws my id and phone back on the counter. As I told him again we want someone else to help us I even signed to the other guy in the back that we would like him to help us instead. But he doesn’t listen and still calls us back I told him we will gladly wait for other service from the other employee and we had to walk back out into the lobby and wait. As we get called back for the 2nd time right away the guy behind the counter proceeds to says we need to be nice to him I stated we have been nice we clearly asked for someone else to help us and then he said he doesn’t want to help us and we said we will gladly take our money elsewhere. Which we went to another location and had my medical card scanned and I’d checked not being harrassed because the employee doesn’t understand how to use a scanner. Not once did I get asked what happened what the issue was or why I was requesting help from another employee. Working in customer service and working at a dispensary myself I have never encountered this type of customer service or unprofessional behavior I was told to go head have fun making a report to the manager and I’ll be wasting my time.. this is the type of customer service you train your employees to give? I would like to please speak with general manager so we can discuss this problem being a medical patient and a returning customer I shouldn’t be treated this way nor should any customer. Should be a welcoming environment for patients & customers not just another...

The Rio Rancho office is AMAZING. The staff knows their stuff for sure. And they also know there products very well. And they are all amazing people. Very friendly and a smile on their faces. . I’ve had my medical card since they first came out so I’ve tried other places but for me once Urban Wellness opened up paradise hill and I tired it I haven’t gone anywhere else. To be honest i did end up having an issue at the paradise hills location over a refund owed to me so i stop buying there. And a big part of the reason is 90% of their employees work for me part time and there part time and i spend a lot of time and money there. They know me very well. And the general manager is the one that made the mistake and said I was owed the refund to begin with.. Any way enough about that. I am NEVER disappointed with the Rio Rancho office . They are always able to answer all my questions and double check to make sure I’m getting the best product and prices possible. I have purchases everthing they sale from clothes, pieces jackets torches bags and of course wax, drinks and herb there. I even have all your guys sticker from way back in the day to current on my safe. Gotta love Urban Wellness…. Thank you for service Rio Rancho office and a shout out to montano office mangers for fixing my account and getting me my refund. I can also send a photo of my safe In showing your guys sticker collection. It looks pretty awesome and it says your...

Urban Wellness-Rio Rancho is a great shop to purchase every type of cannabis products your looking for. I'm 58 years old, so I hope my review helps encourage people my age or older to not fear coming to Urban Wellness. So if your dealing with anxiety, stress, insomnia, muscle aches, back pain, arthritis and or nerve damage like painful sciatica, the folks there will gladly help find the right product for you. It's not just flower (cannabis leaf & bud) but a wide range if smoking is not your thing. They have salves that you can rub on, they sell honey, edibles like gummies, chocolate, ice cream and soft drinks all infused with THC at various doses. Their whole staff are fantastic, been going to Urban Wellness almost right after they opened once I got my medical card and not once have I had anything remotely having a bad experience. Klorrisa at the front desk and at the register is always a pleasure to see and deal with. Just like all of their staff they really do go out of their way to make you feel comfortable. Over all, Urban Wellness in Rio Rancho is by far the best shop in town.

Respectfully, happy...