GameStop — Local services in Riverside Township

GameStop at Riverside Park Mall is an Absolute Scam – Stay FAR Away!

I have NEVER in my life dealt with a more pathetic, dishonest, and downright infuriating business than GameStop at Riverside Park Mall. If I could give them negative stars, I would! Let’s start with their garbage customer service. The employees here act like they don’t even want to be there. They’re rude, dismissive, and have zero interest in helping customers. Ask a simple question? You’ll get eye rolls, attitude, or straight-up ignored. It’s like they’re personally offended that you dared to walk into the store and ask for assistance.

But the worst part? Their blatant, shameless LIES about their so-called “PowerUp Rewards” membership. They push this $20 membership like it’s some amazing deal, promising: ✔ A welcome reward (never got it!) ✔ A $5 monthly reward (also a complete scam!) ✔ Exclusive discounts (HA! Yeah, right.) I paid for this garbage membership, and guess what? Nothing. Not a single one of those promised benefits ever showed up. When I went back to the store to ask about it, they laughed it off, blamed me, and told me to call customer service. And guess what customer service did? NOTHING. Just the same useless, robotic responses and zero accountability.

And don’t even get me started on their trash trade in values. You can bring in a practically brand-new game and they’ll offer you a few bucks, only to resell it for full price. It’s a scam, plain and simple. GameStop is a dying business, and honestly, they deserve it. They don’t care about customers, they don’t honor their own promotions, and they treat people like trash. Save yourself the frustration and take your money elsewhere ANYWHERE but GameStop.

Final Verdict GameStop is a JOKE. Lying, scamming, rude employees. DO. NOT....

Our recent experience at this location was upsetting.

We were waiting in line, after finding a funko pop figure we wanted to purchase. However, an employee noticed we took the last funko pop figure he supposedly asked another employee to hide for him. He verbally called out how upset he was and was visibly frustrated that we were purchasing it, making us feel uncomfortable.

The other employee that was at the register with him said to ring us up, and he was not happy about that. He told her "you're going to make me do it?"

He seemed frustrated and upset while ringing us up. He made no eye contact, and didn't ask if we wanted to use our gamestop reward points. We had to ask to use the rewards.

We decided to remain silent to avoid exacerbating his frustration. The interaction was highly uncomfortable and...

I went to sell Xbox One X for cash and the woman working there was acting all cheeky and dumb. From the get go she said she was gonna check it wasn't broken because everyone says it worked before walking into the store. When she put in game she held the disc and didn't let it go in. She acted as if it got stuck and couldn't pull it out. She noticed my face gave her the impression her act was no good with me. When she game me my cash offer it was $144 instead of the 200 it should be since it was clearly broken. When I said no she quickly kicked me out. This is a...