Henebry's Diamond Jewelers — Local services in Roanoke

I took a very expensive diamond ring and a wrap there to be repaired. When leaving my jewelry I had to deal with the rudest sales lady ice ever dealt with. She wrote my phone number down wrong an I told her nicely an she was extremely rude. Had I not wanted my jewelry repaired by Henebrys I would have left.

So I GAVE A 5 STAR RATING BECAUSE OF THE LADY MANAGER. I called to inquire as to whether my jewelry was ready as the sales woman who took it in was rude an wrote down wrong number so I knew I wouldn't get a call back. Well it just so happened when I called the lady manager answered phone.

She told me that a call had been placed to my home. I said a call may have been placed but it wasn't to my home because the wrong number was on receipt. I then told her all about my experience. She was very very nice and so apologetic. I decided that since I have been a Henebrys customer for over 20 yrs and this lady manager was so nice I will continue to use Henebrys. But trust me when I say the lady who took my repair in needs to get out of the customer service area. Thanks to the lady manager I am happy with my...

Henebry's was amazing to work with! I worked with the store manager, Brian, and he was tremendous. I was down to two rings, and while I had already decided which one I was going to get, he actually recommended I get the less expensive of the two, as he had listened to me, and knew it was closer to what I had said my girlfriend would want (It was the same one I bought). After I ordered and paid for the ring, he kept an eye on its progress for me and kept me informed. I needed it for a Saturday morning, and he made sure it was there by Friday night. I was working late that evening and offered to stay after hours in order for me to pick it up, which fortunately wasn't necessary. Both I and my fiancé are thrilled with the ring and the service we received!! I've already recommended Henebry's to a friend who bought his girlfriend an engagement ring at Henebry's and he is also having an amazing experience! I couldn't recommend Henebry's or its people more for your...

So, to start off my story…. I was shopping for my wife for Valentines Day and was looking for a very particular style ring. Walked in to the smiling faces of Debbie and Miggie! I explained what I was looking for to them expecting the same thing that every other store had told me…no that is custom or no we do not have anything like that. But Miggie and Debbie were up for the challenge! They found something that was above and beyond what I was looking for! Being married for 21 years, and having a daughter, I have dealt with MANY jewelry stores. Debbie and Miggie were utterly amazing! Friendly, fun, passionate, and professional to perfection. If you are looking for top class service and are tired of the disconnected salesmanship that “other” jewelry stores provide, look no further! Henebry’s in Valley View Mall is your place and Miggie and Debbie are the...