Zales — Local services in Roanoke

My intentions when I planned to visit Valley View Mall that day had nothing to do with making a quick stop in at ZALE'S. I was already running late for everything that day but chose to just "take a look see" and I am so very thankful I did. I began casing the place of there beautiful array of sparkling gems and right about the time I was about to give up and go. This very sweet young woman. Came around the counter and asked how u was and what may I be looking for ? I didn't lie. I told her the tackiest diamond ring you have. She smiled graciously and told me to "follow me". She went on to explain the recent clearance markdowns, payment plans, ring sizing, yada yada. And then she brought this beautiful "vintage" 4 karat diamond ring which just so happened to fit the first finger I placed it on. I was ecstatic. I explained to her that I was a survivor of domestic abuse with my ex husband and I had promised myself that when I made it thru all the darkness of that brutal marriage& divorce - I deserved something commemorative to remind me what I have done and who I am standing here today. The ring had a home with me for sure. LAUREN generously listened to more bits & peices of how I got here. I agreed to purchase it...happily. No one had ever bought me diamonds before. This was celebrating me ... For me. Cheers to me ! It felt amazing purchasing it and LAUREN was so especially kind and even excited for me throughout the remainder of the purchase. The energy was awesome. I couldn't have asked for a more skilled and compassionate sales representative that made me feel appreciated and honored to have chosen ZALES that day on a whim. And to beat all, not only was ou was energy amazingly positive.. her and I share the very same birthday! That just made the experience that much better. Thank you LAUREN for being not only a great associate of ZALES that I can count on for future purchases but also for just being you...my fellow Cancerian. I love my ring ! Picking it back up today from it being sized. Looking forward to July 17th (Mine & Laurens birthday 😊) to check out the folks from GA, setting stones in new sets . Sounds fun ! See you then...

Worse experience ever! Rube unprofessional! Spent 2hrs for an exchange. I purchased a pair of rose gold earrings 01/22/2021 fast forward to 04/11/2021 after getting my 2nd hole pierced I realize the rose gold for my 1st pieced were too big so I took them to the store to exchange them with my original receipt. Now I understand this is a 30 return/exchange and a 60 day exchange. All I wanted to do was exchange the earrings for a smaller pair. I could already feel the vibe when I walked in the store. 1st it was we don’t know if the system will allowed to do an exchange. Than it was you’ll have to pick out something that $700 and pay the difference....than it was corporate will have to approve it. So while staying in the store I called spoke with Lala very nice lady she understood what I was trying to do and said it was up to the store manager whether or not they would approve the exchange 🙄 so it depends on what kind of mood the manager is in if they want to do an exchange or not. Well after being on the phone with corporate for an hour and at the mall for 2 I was finally able to exchange my earrings for smaller ones and still had to pay 17.80. And the pregnant one (manager) wrote on my receipt “NO REFUND or EXCHANGE. Like lady you really act like the money was coming out of her pocket. Tall black hair chick clearly don’t like black people cause she was rude to me before. Moral of the story Zales in Valley View Mall make up their own return/exchange and of your a brown person they treat you differently. $300 was my hard earned money not no government stimulus checks. I’ll never buy anything from...

I went into the store today, and asked a sales associate a question regarding ring guards. The associate that I spoke to had only worked there for 3 months, so she had to ask the manager (Amy Wynn) the question. From the very beginning of the conversation, the so-called manager was rude, impatient, uncouth, and aggressive in her approach, while assisting other customers. She did not once excuse herself from the customers in front of her (who were Black, if that tells you anything), and she also did not apologize to them while interrupting the possible sale. I overheard one of the customers that she was assisting say "Does she not want this sale today?!" While she was speaking to the other employee asking the question, she was dismissive to her. She attempted to try to make believe that I was confused about which store I was in, by saying "you didn't get anything like that for free here, it was another store I am afraid!" Well I am afraid she is royally incorrect. I have been going to this store for over 10 years, and I am not blind, or senile. The previous assistant manager was awesome! I don't know where she is working now, but she obviously received a promotion. This Amy Wynn needs a demotion. She is horrible! One of the worst jewelry store "managers" in town! Plus the diamonds have a very poor grade quality, which makes the shopping experience here worse! Save your money and go upstairs to Finks! Amy Wynn receives a -0 out of 10 for...