Kroger — Local services in Rochester

UPDATE: On November 12 I was in this Kroger to pick up prescriptions and had to stop at the facilities. I slide transfer from my wheelchair to the toilet and when returning to my wheelchair I fell between my wheelchair and the toilet. The reason, the toilet was not properly bolted down. It moved about 6 inches to my right causing me to injure my back worse than it had been. I was rightfully furious. I "went off" on the manager who didn't care, again. He would not fill out an incident report, I had to fill it out by calling customer service. The manager claimed it was not his fault as he didn't know about it. Not My fault he didn't know. Do they not check their facility for safety? It doesn't matter, either way he is responsible as he is the manager. I could have handled it a little better but anger and excruciating pain took over. Although, even my therapist says my anger was justified. Something must be done about this store and the manager. Ever since "Mike" moved from Plymouth to this Kroger the store has gone from decent to bad to horrible to totally unbelievable. The worst is the corporate office does not seem to care what happens to this particular Kroger. Part of me wonders if the corporate office is looking for a reason to close this store. That would be sad as this is the only real grocery in the area. I hope everyone will start making calls to the corporate office about their experience at this Kroger.. Please do not go by my experience, please check it out for yourself. I am positive your experience will not be any better.

If I could give it 0 (zero) stars I would. This is the worst Kroger I have ever shopped at. I've been to Kroger's in Fort Wayne, Indy, Peru, Plymouth, LaPorte, Columbia City and everywhere in between. The manager sucks, came from the Plymouth, IN store and has ruined this store. They moved him from Plymouth, should have fired him. I've seen way too many times where the Free Friday product is out of stock til the day after it expires, then suddenly it's in stock. Same with sale items as advised in the ads. This happens every week with at least one product if not several. Coincidences? I doubt it, happens way too regularly. Then there is the issue with the parking lot since it was repaved. The handicap parking was moved farther from the door for no reason. I listened to both reasons given to me on two separate occasions and then checked with friends who are disability advocates and both reasons are not real or true. I don't like being lied to. There was no reason to move the handicap parking..and it needs to be corrected but they refuse. Even corporate doesn't care. Third, I've seen the new manager yell at employees in the aisles of the store. That isn't acceptable. If he wants to yell at an employee it should be done where customers can't see. He has even yelled at me in the parking lot when I told him about the handicap parking. Definitely not acceptable. CHANGES NEED TO BE MADE...

I recently had an extremely disappointing experience with Pick-Up and the stores Manager, Mike. When encountering a problem, it’s advisable to avoid Mike, as he appears to lack the knowledge and capability to resolve issues. I was charged more due to their mistake, and they did not provide a satisfactory resolution.

My pickup order, scheduled between 8:00-9:00 PM, was not ready the previous night. I was informed that only minors were working during the pickup hours, and they could not work past 9:00 PM. Placing minors in roles where they cannot fulfill their duties effectively reflects poor management decisions. When I requested that Mike handle the order himself, he declined, stating that it would be too much work and that he was unfamiliar with the system. It is essential for managers to be proficient in all areas of their establishment to ensure smooth operations.

While I was able to take home a critical item that evening, I had to return the next morning to collect the rest of my order. Despite Mike's assurance that the total would not change, I was charged an additional $10. This reflects poor management practices. Moreover, the employees' expressed hope for Mike's retirement further shows the unprofessionalism and dissatisfaction within the team.

Additionally, when I attempted to address the pricing error with the pick-up staff, I was told to contact their 800 number to resolve the issue myself. This was despite the error being their fault and already having a bad experience. The staff member's response was dismissive and unprofessional, further showing the poor customer service.

I am generally tolerant of minor errors, but the mishandling of this situation and the manner in which I was spoken to left me thoroughly dissatisfied. I hope that Kroger addresses these management and service...

I have called on multiple occasions about this issue and today was the last straw. I am disabled and on O2 supplementation with severe loss of lung function so most of the time I pay someone $5 to pick up my groceries and prescriptions for me. Every order comes with an over abundance of plastic bag use, and these are large white plastic bags. Today there were more bags with a single item then there were with multiple items, and one of those was a bag with 3 different color bell peppers each in their own clear plastic bag. Total of 13 bags. Also 1 paper bag of frozen items. I spoke with Mary the manager and she made an excuse for every erroneous usage that I pointed out. I explained to her that I have a closet full of white Kroger bags in my closet in the barn because we do not have recycling service here. I also explained that I know that they offer in store recycling but try to remember to bring those WHEN I get a ride into town. I am insulin dependant and also take 14 different medications everyday that all have their own time of day prescribed. I also explained that I understood their cross contamination policy and agreed, however tried to point out the times when it was unnecessary in that order and she then told me that she was not going to be able to assist me anymore and I then ended the phone call. wallyworld is just across the street if anyone is looking for groceries and their is a very fine butcher in town towards...