Smith Farm Stores Inc. — Local services in Rochester

I went in there today Feb. 26 2024 about 3 p.m. looking to buy a single 2.25" L-bracket for a project at home. I was in there for ten minutes before finding the bin where they were supposed to be. There wasn't any. Nobody offered any assistance. Then I went and looked at the household cleaning stuff. It was ridiculously priced so I left. When I got through the door to where the carts are I stopped to look at a community bulletin board they have there. So this lady who works the register came out and asked if she could help me. I said (with a smile), "No, you guys don't have what I need and I didn't see anything that I couldn't live without". Instead of offering to help or ask what exactly I was looking for she instead asked if the tape measure that I had on my pocket was mine. I said of course it is. She said, so you brought that in with you? I said absolutely, and left. After spending thousands of dollars for wood pellets at this store in the past, I won't spend another cent in this store ever again. I know it probably won't matter to them, but it won't matter to me...

Iam from kokomo in. And was Rhonda viewing at the Fulton County museum round barn And it was very cold,windy and raining over the weekend I had went to Walmart and BIG R and no one had any portable heaters out so I came here and there was one lady who went out her of her way to make sure that she found me one she went to the old building and dugout one from a Big Box and found one it was a mr heater .that would fit my propane tank which kept me warm all weekend in my tent I am very impressed with the employees at this business She definitely put the satisfaction in Customer satisfaction I camp up there 3 times a year And from now on you guys will always have my business when I'm up there Again thank you for the great service it was really appreciate Mike Randolph....

The employees aren’t helpful at all. If you ask where something is, they say random isle numbers and just ignore you afterward. They also send out coupons in the mail for specific stores, and the ones they send out for this store, you can’t even use in the store. We got a coupon for $5 off any purchase made in store, and no matter what we tried it on, the cashier said it doesn’t work on that. So we gave up and tried a candy bar, but nope, that wouldn’t work. The cashier was like “Sorry, guess you can’t use it.” So we read the back of the coupon and it had no restrictions besides lawn mowers and home appliances. Why send out coupons that you...