Planet Fitness — Local services in Rochester

I was automatically transferred from Fitness Evolution (upon closure on 12/4/2019) to Planet Fitness. I did not agree to this transfer nor was I interested in being a member as Planet Fitness.

At any rate, Planet Fitness charged me on 12/16 for being a member at their gym due to the transfer. I was confused why I was getting charged as I had literally no heads up about the transfer (it came in the mail later in December).

The same day I was charged (12/16), I went into Planet Fitness to cancel my apparent membership. I asked for a refund for my membership fee that was charged on 12/16. They gave me a slip of paper directing me to a refund rep for Fitness Evolution. They verbatim told me "The charge comes up on your card as Planet Fitness but Fitness Evolution still has your card info and they were the one who charged you."

So I emailed the Fitness Evolution rep for the refund. Guess what she told me? (copy paste from the email): "Fitness Evolution transferred memberships on 12/4 to Planet Fitness. Any charges after that date will need to be presented for refund processing with Planet Fitness.."

So Planet Fitness blatantly lied to me to get me to get out of the gym. I called Planet Fitness and the way the employee talked to me completely changed. He said that I signed an agreement with Fitness Evolution allowing them to transfer my membership wherever they wanted and that once any charge goes through its non-refundable.

I asked nicely if he could show some courtesy and refund me for the 12/16 charges as I literally never stepped foot in the gym other than to cancel. He said no, and that he was REQUIRED to follow the Fitness Evolution contract. Really? He cant refund me 40 dollars back? At first they lied to me, then when I asked and put forth all the facts, they go to the legal contract and tell me to get lost.

Do yourself a favor and DO NOT join this gym. They will do anything to get another penny out of you, have horrible customer service, and do not operate in an...

Planet fitness is a very nice place to go to for me since I travel all over the country for my job. I reside in Rochester. The Rochester planet fitness is where I call my “home base”. I’ve been coming in again every so often and notice a group of guys who are always there making more of a ruckus rather than “working out”. They are known as the calisthenics group. They scream, yell, and worry about being a group of men rather than working out. I have Bose noise canceling earbuds and I can hear them over my music that I have up all the way with the hardest music possible. I also go into this planet to see coco (the dog). She always gives me a reason to get up in the morning and come to the gym. I buy treats specifically for her. She makes people smile every-time I come in. I was told that she will not be coming in anymore. I am very disappointed. I always look forward to seeing her and get puppy lovings from her. I do think koko is a great addition to the gym. She’s well treated, she’s a well behaved dog and doesn’t bother people working out. I think she needs to stay so people coming into planet can smile and see the beautiful ladie(dog). Thank you very much for...

It's very clean and I appreciate the enforcement of cleaning the machines when done using them. There is a ton of equipment, lots of multiples, so waiting for a machine has never occurred for me. The free weights area should be set up a little differently, in my opinion, there's not very much room for multiple people to use them. There's a lot of weights but a narrow space. The circuit workout area is a self taught area, you won't get staff assistance. It's a great idea but very easy to annoy others using it if you don't understand anything so I would avoid it if you're not confident. The basic membership is enough if you don't want the extras like tanning, aqua bed, massage chairs, etc. These are hard to use at this location as staff hides, ignores, or makes you feel like you're annoying if you want to use what you pay for. Another tip, if you can, get a tour at a different facility and they're basically the same. I went to Robert Street and they were helpful. I tried for 2 months to get someone to give me a tour at the Rochester location and gave up. If you're 100% self efficient and confident, I'd give 5 stars, but for others unsure of gyms or new to...