Toppers Pizza — Restaurant in Rochester

I'm disappointed. We chose Toppers over any other pizza in Rochester, despite it being the most expensive, because when it's good, it's great. So don't mind paying the extra. Last time, we ordered two house pizzas, & received them with not only the ingredients which are advertised as part of the pizza, not on the pizza, but also, missing the four toppings we paid extra to add. When we called the store, the guy said "its my bad, we kinda seem to have run out of them. I meant to tell you." I dont know what that means. If someone orders a pizza with the toppings you advertise to be on there, & you're out of those toppings, you need to inform the customer rather than just sending out a pizza with only tater tots on it. Also, without the toppings they paid extra for. Two pizzas. Just with tater tots. It didn't sit right with me so I called a second time & asked to be refunded for at the very least, the toppings we had added & paid for. He said he couldn't do anything about it but that his manager would be in the next day and they'd be in contact to make it right. It has been over a week now. Today marks a week & we have received no communication. There was one other instance when this happened. We'd ordered pizza (2) & received totally different pizzas. We immediately ordered again, as they were closing in half hour & we didn't want to be rude & first report it before reordering. We trusted that they'd compensate since we spend so much money there..& had proof by photos that we'd gotten the wrong pizza & also the receipts that we reordered immediately. Well, it took two weeks to be refunded. We finally were told to go to the store for cash reimbursement. But had to consistently check in about it. One of those many times of checking in about the status of our situation, my fiance was told "I do more than just deal with customer complaints at the store." & then it was another week & us reminding them, before we were told we could go get our money back. I would never complain about something small. But to give two entirely wrong pizzas on an order nearing 50 bucks, a good tip, & regular customers...& then just never follow up or care to make it right, is more than unfair. It's stealing. I didn't write a review the other time it happened because even though it was like pulling teeth, we eventually got reimbursed. & i dont like to write negative reviews. But this is not okay to do to people. It's also a bummer for Toppers as a franchise, because again, the pizza is great. Cusromer service at the SE location in Rochester, is not. At least not when you request compensation after paying for something & not receiving it.

P.s. whoever the driver was that night, was wonderful. He called to make sure we knew he left it outside. Was very polite. So it had nothing to do with him. It was whoever answered the phone & the manager (if he was even told about the...

We have ordered a few times now from this Toppers location (Marion Road) & have had problems with our orders every time. They do not check to make sure you have your entire order, we paid for extra sauces & did not have all of them even though they said they are in there. Then when we did a delivery order & again the sauces were not there, called & they said they would send the delivery driver out with them, after a half hour still no sauces, called, said they should be there in the next few minutes, waited & still no sauces. So we called again & they said they we were waiting for their delivery driver to come back in! But you told us before they already had them, asked them if they can call their driver, "yea I guess, do you want us to do that?" 😡 So now we go to the store to get the sauces & talk to a manager about the disappointing service. He apologized, said they were busier than anticipated & he would talk to his staff, as he was unaware of the situation. Well, too late, we will not bring our business to this Toppers again. Very...

Don't get me wrong, I love toppers pizza and topperstix, and have been ordering from them for the last 10 years for our family nights! We always get the family meal deal, and are always happy! Tonight however, the Marion location in Rochester Minnesota decided to charge us way more than we usually pay and when we pointed this out to them, instead of making it right, they said next time we need to point out that we want the deal... I'm sorry I thought when we say the family meal deal, for 19.99 plus tax and delivery was clear enough.I asked if it was normal to look out for the customer and point out great savings when available, he told me no and said that's the customers job, not mine. He then was ignorant and pretty much said oh well, hope you figure it out next time! We will be looking for a new pizza place for our weekly family nights, so no sir, there will not be a next time. I'll make sure I take my business catering and my team dinner splurged for my staff elsewhere as well. All because you didn't...