Riddle's Jewelry - Rock Springs — Local services in Rock Springs

I’m not sure if it was bad day to come in but very arrogant customer service. We just come in for repair we ask if it can be repair immediately “there is a fee” interrupted me with a snarky tone didn’t let me finish explaining. I said it okay we understand. If you leave it here it’ll be here for 2 weeks okay we’ll ask around again interrupt us “ we are the only goldsmith in town” which I knew it was lie I know another jewelry store that does repairs.(btw I come here because it was more convenient to come by because I was in town) No, that’s fine thank you. I will never understand why mangers always think they can be rude to everyone. Don’t recommend coming in for a repair unless you want to be disrespected...

My fiancée and I have been regular customers here since we moved. She had custom work done to make the wedding band of her dreams, and it turned out beautifully.

The communication with the store and their goldsmiths has been excellent. This is probably my biggest reason for recommending the store. They always called to clarify any uncertainties about the custom work and inform us of any potential delays in getting any jewelry delivered.

The staff are all extremely nice and helpful, both in deciding on what to buy and resolving any issues. The selection of products is plentiful, and anything we had to order got delivered quickly.

Take it from a guy with almost no interest in jewelry that I love...

I have a $5,000.00 diamond watch and I thought it just needed a new battery. I took it to Riddles, and they informed me it was more than the battery. I agreed to allow them to send it to their watch repair jeweler in South Dakota. They told me it could be up to 3 months before I get it back due to the repairs ahead of mine. I got a call 2 weeks after it was sent with the estimate. I agreed to the cost for the repair and it was back within the week and looked brand new. I was a jeweler for many years and am very wary about using unfamiliar jewelers. Riddles really gave me comfort in handling my watch repair and I will continue to do...