Fitness Factory Health Club — Local services in Rockaway

Dear Fitness Factory Gym Management,

I hope this email finds you well. I wanted to take a moment to express my sincere appreciation for the outstanding experience I've had at the Fitness Factory Gym. It is with great enthusiasm that I share my thoughts on the wonderful aspects of your gym.

First and foremost, I must commend you on the exceptional selection of equipment available at your facility. From cutting-edge cardio machines to a wide array of weightlifting equipment, your gym leaves no stone unturned when it comes to providing members with the tools they need to achieve their fitness goals. The quality and variety of equipment are truly impressive, catering to individuals of all fitness levels and preferences.

Furthermore, I have been consistently impressed by the cleanliness and upkeep of the entire facility. It is evident that your team takes great pride in maintaining a pristine and hygienic environment. The gym is always immaculate, and the equipment is well-maintained, ensuring a safe and enjoyable workout experience for all members. This attention to detail sets the Fitness Factory Gym apart from others.

I also want to acknowledge the exceptional staff at the Fitness Factory Gym. Every interaction I've had with your team members has been nothing short of wonderful. They are friendly, approachable, and incredibly knowledgeable. Whether it's providing guidance on proper form or offering personalized workout recommendations, your staff goes above and beyond to ensure that members feel supported and motivated in their fitness journey.

Lastly, I want to express my admiration for the overall ambiance and atmosphere of the Fitness Factory Gym. The layout and design of the facility are well-thought-out, creating a spacious and inviting environment. The energy and motivation that permeate the gym are contagious, making every visit an uplifting and inspiring experience. It's clear that the Fitness Factory Gym is more than just a place to work out; it's a community of like-minded individuals striving for personal growth and wellness.

In conclusion, I want to extend my heartfelt gratitude to the entire Fitness Factory Gym team for providing such an exceptional fitness haven. Your commitment to excellence, top-notch equipment, and pristine facility have made a significant impact on my fitness journey. I am proud to be a member of the Fitness Factory Gym and wholeheartedly recommend it to anyone seeking a remarkable fitness experience.

Thank you for creating such a wonderful space for individuals to pursue their health and fitness goals.

Warmest...

I am a personal trainer who was looking for a new gym because when I work out at mine everyone stops to ask me questions and it’s been affecting my workout since most of my personal workouts are being turned into one on ones with my clients. From the second I walked into this gym it was SUPER unwelcoming. I walked in and asked if I could get the free three day pass that is advertised on their website. The girl signed me in and asked me for $10 for the day pass. I had to remind the staff that the day pass is advertised as free and she responded with “oh yeah I didn’t know you meant that one” after I said “the free three day pass” three times. Then once we were finished setting up I expected some sort of explanation on covid policy’s or general floor rules since every gym is a little different with their etiquette. Instead she just looked at me and super rudely said “okay bye”. I was kinda shocked but I don’t go to a gym for the staff so I brushed it off and moved into the gym itself. I did a lap of the gym to familiarize myself with the area and look for something posted as to their covid policy’s. The entire time I walked through not a single person was properly wearing their mask. There was a guy who completely took it off beside me and instead of addressing it the staff sat there talking about how excited they were to go to a guys house tomorrow... other members were laughing at me and making fun of how I did my workouts (literally pointing and laughing and I will add in again I’m a personal trainer and I hold the gold standard for fitness certifications, I know what I’m doing I’ve been lifting seriously for 5/6 years now). I was so miserable the whole time I was there I eventually just up and left without finishing the workout I had planned. The gym is big and that’s cool but if you care about the quality of your workout this place just isn’t it, it’s a bunch of big guys who don’t care about their form at all and need super high weights to compensate for doing the exercises flat out wrong then laughing at those of us doing them correct. I thought maybe I could fix the uncomfortable feeling by going into the women’s workout room but that area is just a joke. If you’re a woman who wants a serious workout you won’t get it in there. It was a really bad experience and kinda ruined my mood and my workout. I have two more free days and I don't even wants to use the free days...

DO NOT under any circumstance give this gym your money. I stopped going because cardio machines were almost constantly broken, cleaning supplies were always out, and the staff is a bunch of high school/college aged kids that just hang out at the front desk on their phones and chatting to each other all day instead of doing anything of worth.

I called to cancel my membership over the phone. Was told I had to come do it in person. No problem! Went in person at 11 am on Saturday, November 30th. Had a young girl call me over to assist me. She told me my membership would be cancelled but due to billing periods December would already be paid for but that's my last payment. Again, no problem! I signed on the computer screen and she assured me that's all I had to do and my membership was successfully cancelled.

Fast forward to Tuesday February, 4th I check my bank statements and realized I've still been charged the last two months (January and February). I call and speak to the General Manager Michael who claims there is nothing in his system that shows that I ever came in to cancel my membership.

I insisted I did everything I had to do to cancel my membership as instructed and due to internal error I should be refunded my money for those two months. I suggest checking the security cameras for the exact time and date i was there. Michael says his system only holds videos for 2 weeks. He then says he would speak to the girl he THINKS was working that day and time (shouldn't you know 100% who was scheduled as a manager) and she conveniently can't remember the transaction from 4 months ago.

After much back and forth, I was still not refunded the money that was wrongfully taken from me after doing everything I should have done and was instructed to do. I have filled a formal complaint with the NJ Division of Consumer Affairs office which reports to the Attorney General as well as with the NJ Better Business Bureau.

In summary, this gym is already in terrible condition with no efforts made by staff to maintain quality and cleanliness of machines, the staff clearly was not trained in how to work their POS computer systems OR they were instructed to scam me who knows!

Save your money and give it to actual working facilities that would never pull shady business...