Kindle & Boom — Local services in Rockville

I scheduled an appointment to get my hair dyed a light violet/red color by Jenny B at Kindle & Boom on August 11th. I was very excited to get my hair done since that week I was preparing for my first bikini bodybuilding competition on August 22nd. In the consultation she explained to me that since my hair had been highlighted previously, the color would be a bit different, but she would get as close to the photo I had shown her as possible. She dyed my hair, washed it out and I freaked out. I looked like Ronald McDonald. She then proceeded to glaze my hair to “fix it”. She did this and once she was done my ends started breaking off. I wasn’t told I was going to have to pay for a glaze. In the consultation I was told a full head of highlights and a coloring is what I would be paying for. I was there for 3.5 hours which caused me to be late for work. She then told me that in order to get the red I desired it would take several stages. If she would have told me that in the first place, I wouldn’t have dyed my hair in the first place since I only have a week until my competition. I left the salon too scared to say anything, wanting to give my hair a chance yet having to pay $200+ for the fried ends and completely different hair color than what I had asked for. I called back later that day to see if they could fix it and I asked to speak with a manager. Apparently they have 5 people running the place so I was told “Stan” would get back to me later that day. He never did. Later that day I wrote a review on Yelp about my experience. I spoke with 4 other people until I got to meet face to face with Stan almost 5 days later. I spoke with Annie, and then Ashley (the only decent person there who tried to somewhat help me), and some other desk attendant. I was tossed around and completely neglected by their staff. I received a phone call later that week saying that they would set me up with Jenny B. to give my hair a gloss and a keratin treatment for the damage. I agreed but about an hour later I called and cancelled since I took the time to think it over and decide that I just wanted a refund on my hair since they had already messed it up enough. The next day they called me back and decided not to give me a refund. I was outraged. I went into the salon to meet with Stan on Friday and they told me to come back in an hour. I met with Stan and he told me that after reading my initial Yelp review that he was “done playing these games with me” and was “no longer interested in doing business with me”. He told me that he doesn’t want to “help someone like me” and that he was fine leaving me an unsatisfied client. I was not refunded, I was not compensated for anything they had done to me. After completely wasting $200, I was forced to dye my hair jet black and chop it all off since she had fried my ends. I advise you all to stay clear of this salon, they will...

Professionalism is not the key here to be honest. It is very overpriced but this is the best one I've been yet, to be honest. If you do go, you should make sure you have the day off because sometimes it may take longer than others. I always go to Sufi, he is great in cutting hair and lightening hair but for highlights no... Horrible. He said the only way I could lighten it was with highlights and I said no at first but then I was like okay he knows more than me, wrong. He did highlights 3 inches down from my roots, so I ended up looking like I got my highlights done months ago. That made me upset but now I know that I'll always ask for a shampoo lightening process instead. Every time I do get a haircut, he does it exactly like the photo I show him no kidding! So yeah.. But other things are off with the place. Some people are nice and others act like you don't exist (specially some receptionists) which is rude. But the ladies that wash my hair are very friendly. So I've had good and bad moments to be honest, but then again it depends who does...

I had an awful experience here, on many levels, recently and I am only leaving this review because I filled out the form requesting to speak to a manager or salon owner last week, and no one got back to me. I also called the business WHILE THEY WERE STILL OPEN multiple times, and no one picked up the phone. To offer these methods of communication and not follow up with clients adds to my overall frustration and disappointment. As someone who works with people all day, I would say I understand people's emotions and can communicate better than the average person. Sometimes I expect businesses to take clients' concerns seriously as well but they don't always, and that's sad. I think I've officially given up on this salon. There is only a handful of friendly people here in my opinion: it's Patty, the women who wash and prep your hair, and one woman from the front desk. I'm glad other people have had positive experiences here, judging by most of the reviews, but I also feel validated to see that there are several people who had negative...