Chase Bank — Local services in Rogers Park Township

Horrible customer service, changed to Huntington and wow the customer service is fast and will answer general questions right away. Unlike chase, I asked a general question and they couldnt answer it after waiting hours to speak to a live representative. They said they can't answer a general question ( nothing personal, i would understand if it was personal) until I gave my social....what my social for a general question??? Yea. No, bye! Instead i had to google the routing number, got it right away. Should of done that in the first place caus3 man was it a waste of my time!I don't understand why they cant answer the phone in a decent time or answer a simple general question! Like waiting for hours to speak to some one wasn't enough of making it a horrible experience!Never again. CHASE , you guys need...

I have read reviews of this bank and have to differ from many of them. I have nothing but great service from the tellers here (honestly, I have not had to work with a personal banker here, but it is a smaller bank so no surprise if there is a wait). I had the great pleasure to be helped by Adela yesterday and the transaction I had to do was, I thought, annoying. She handled it cheerfully, helpfully, and quickly. I was so appreciative I felt I should write a review to let her, her bosses and everyone know how refreshing it was to have attentive, personal attention from a teller! Thanks, Adela, You helped make my...

Walked into the bank for a transaction that required a personal banker. I had no appointment but they were very welcoming and someone was available right away. I was on the phone the whole time for an on-line class. The banker did the transaction on a safely manner, ask for all necessary documentation but in a very discreet manner so I could focus on my task. I was impressed how efficient and professional she was. At the end I asked for her name, I think it was Kristen or Kristal and I found out she was the bank manager. Definitely another pleasant experience at...