Petco — Local services in Rogers

Not at all happy with my shopping experience and Petco won't be getting my business again after today. Today was my son's b-day and he wanted to get a parakeet. Before going to Petco, I looked up prices on cages at their store online and saw the cage we needed was normally $39.99 but online was only $26.99. When I got to the store today I asked if there was anyway to get the online price and the employee said, "yes, just show the ad on your smart phone at the register." I don't have smart phone so I asked if there was any other way to look it up. All employees looked frightened by my asking this apparently dreaded question, everyone then avoids eye contact with me and change subject as quickly as possible. Knowing that I'm about to get ripped off by $13 I am already not happy, but being my kids b-day I have to go through with the purchase, however I already drop all items that weren't necessary to the bird so I can buy them from Amazon for cheaper when I get home since I'm obviously being ripped off at Petco. So, I get up to the register and am helped by the one beacon of light at the store, Rob. When I am at the register, I tell him about the deal online, that I don't own a smart phone, and is it possible for him to use his for me. He was reluctant , for good reason I found out shortly later, but did it out of kindness for me. He typed in the new cheaper price that was advertised online and then had to call for a manger to approve the new price. The manager, already with a frown, bad attitude, and literally white froth in the corners of her mouth comes out of her little office and looks at the new price. The nice cashier, Rob, explains it's the deal offered online. She says, "did he show it to you on HIS phone?" Rob looks defeated and says it was his phone we used, she angrily tells him in front of me that it has to be my phone not an employee's phone, cancels the discount, and storms away. Rudeness to both the customer and an innocent employee who was trying to do the right thing, making a customer happy. I wish the best to Rob and his dedication to the customer, however the manger and your store policies are the worst and I will never do business with your company again. I'm still in shock at how this was handled, does your company want to stay in business? Is this how you train...

We went to buy a ferret on Saturday the 26th. The place was very busy and things were a little crazy. My husband spotted the manager and asked her if she could help us get one of the ferrets (there were two) from the cage. She informed us she was not going to let us handle the babies because it was to crazy in the store. Then she reached in the cage and took the habitat out so that the babies would walk around the cage. When my husband asked her if they were male or female she informed him that they don't "sex" the animals. He explained to her that we wanted a female ferret and he needed to know if one or both were females. She very rudely told him that they don't poke or pry the animals to find out what sex they are. She told him he could buy one and after he had paid for it he could find out what sex it was. He told the manager he had never been treated so rudely before and there was no poking needed to find out the sex of a ferret, he told her you just have to look at their bellies. When she asked which one we wanted he told her both. She then put the boxes into the cage put a ferret in each box and then left to lock them in the office. When my husband asked why the price had increased so much since the last time we were in the store she pealed the sticker off of the side of the cage, shoved it in his face, and informed him that was the price if he still wanted them. We went directly to the register to pay for them and leave and the cashier had to hunt her down to get the ferrets out of the office.

The cashiers at this Petco are very friendly they love to see animals find new homes, help with any questions you may have, even go out of their way to find help getting animals out of the cages but this manager has no customer service at all.

This is the third time we have purchased ferrets from this Petco and all three times the ferrets have had to be treated for upper respiratory infections.

By the way we ended up with a little girl named Zoey and a boy we...

I have been in this store many of times and the cleanliness within the bird areas were horrible. On my most recent visit, I mentioned to the store manager, Kim, that I believed the bird cages were not as clean as they should be and that they are this way in every visit I have had. Upon hearing my complaint, Kim immediately became defensive and told me that the bird cage cleanings were done when she felt needed. I questioned how often this occurred and was told it was not of my concern. After hearing this, I walked away from the conversation as I knew from a previous complaint, in which I had called the store and spoken to Kim about, that this would not be taken care of. Personally, I own 2 birds and know how clean a bird cage should be if it is cleaned once a week, as advised. I feel that the bird cages are only being spot cleaned on a regular basis and not being deep cleaned often, if at all.

During the same visit, I became deeply upset by another incident that happened. While I was shopping in the store, I over heard Kim tell an associate she would not be allowing her additional breaks throughout the day to use the bathroom because she was taking too many as it was. This would not have been a problem, I feel, if the associate she was telling this to wasn't obviously far along in pregnancy. In addition to telling this to the pregnant associate, she also told this to another associate saying that it would have been better if the pregnant associate would not have gotten pregnant to begin with. This comment and Kim's previous comment towards the pregnant associate are uncalled for and anyone holding the power of a store manager should not be caught conducting themselves in such manner.

I have written to the corporate offices regarding my situation and, as they have done previously, my concerns were swept under the rug and I doubt anything will be done to change to awful management this store receives under the management of Kim, the store's...