CPR Cell Phone Repair Rolla — Local services in Rolla

This company has a great infrastructure and I'm sure started out with good intentions. I've been a paying customer at this establishment a total of 7 times. I'm not angry or disgruntled, in fact it's been more than a year since I've last been a customer at this store, so this reviews is not out of frustration. However, I'd like others to know of my experiences here.

#1. CPR has claimed to be able to fix the red ring of death on X-box 360's. I have brought 5 different units there and each time I paid the fee to have them look at, around $100, and every time it was "not fixable."

#2. My mom had purchased a phone from CPR and the day she bought it she brought it back in because it wasn't working correctly. They messed with it a bit and she continued to have the same issues. My mom called me knowing I had done business with the company before and she asked if I could go with her the next time she took it back. I agreed and we went the next evening. The older female manager there had been extremely rude over the phone with both my mother and I, so I'll admit I was a tad disgruntled. The "technicians" in the back took the phone apart and said there would be no refund because the phone had water damage. The phone had this issue from the day my mom had purchased it!! I tried to convince them that the phone was this way when it was sold to my mother. The older female manager continued to say there was nothing she could do. After a very long few weeks and some calls from my lawyer friend, CPR had offered gift card for $100 not even half the cost of the phone. A friend of mine was having issues with his Xbox 360 and sure enough it was the red ring of death. My mom and I swore we would never again do business with this company but offered the gift card to my friend in hopes that he could be the first person we knew to get his Xbox fixed at CPR. He took it in and used the gift card to pay the $100 fee to have them look at it and the next day he was told it was "not fixable."

All customers really want is to be treated fairly and dealt with politely and honestly. In my experiences with CPR in Rolla, MO they have failed to do both. This is why I have rated them with 1 star in this review.

P.S. The "technicians" who work there seem to change monthly and often aren't trained in basics like screen replacement or counter service. I would guess it too has to do with the poor management of...

!!!DO NOT GO TO CPR ROLLA!!! Ordered a battery the week before Thanksgiving(2023). Was told 1 week and would receive call when it came in, no call so went in and told another week wait... Still no call so we went in again. Was told they would call when it came in. Went in approximately 1 months after first ordering and the name and number they had it in their computer for was wrong person and number. They have never answered their phone when we call and are highly unprofessional. Would not recommend them to anyone for anything. You are better off going elsewhere or ordering parts online. And if the other reviews are anything to go by I'd say if they aren't scamming you they are screwing you around. Avoid this place at all costs and use at your own peril. ((Edit: still have not heard from them (july 2024)about the battery we ordered))(2nd Edit:if they break your equipment and refuse to fix it call the cops and press charges. That's called destruction of property, if they refuse to make it right that is a scam and bad business practices. Report it.)(3rd edit: Sept 4: 10 months after failure to provide service or make it right CPR finally replies to my review. Y'all lost business because you failed at a simple task, you didn't order the part, if you had or did than you failed to call to let us know it was there. You failed by not making it right any number of times we came in to inquire about it. You failed to answer the phone when customers call. Is it sinking in yet or do you not understand that since you failed so miserably we had no choice but to get the product elsewhere because you kept giving us the...

The staff was friendly. I was told that I would get e-mail updates when the parts come in and when it would be worked on. I did not receive any e-mails except for the first day welcoming me to CPR. I took the IPAD with broken glass in on Thursday. I was told the part was expected to be in Saturday. I called Monday to see if the new glass had arrived. They said that the part didn't come in but they were expecting it today (Monday) or tomorrow (Tuesday). I called on Wednesday to check on the status and was told that the glass came in. I asked where I was at in the queue. I had 1 person ahead of me but they were waiting on parts as well. I was told they were going to start working on it and possibly could have it back by Wednesday night or Thursday, but they would call me when they are done. I called Thursday at 4pm to check on it and they said the tech was working on it but it wouldn't be done by the time they close but would be done by 2pm Friday. I know you have to be careful replacing the glass and it is technical but they must have been working on and off of it to be taking so long. Even if it took them 3 hours to do the work I should have had it back by now. I am not pleased with the answers that were provided to me. At 5:10pm Thursday the tech called me and told me that my IPAD was ready. He did apologize for taking so long and told me that it took a little extra TLC. In looking at the service I am satisfied, but I believe the case could had been handled in a more...