Authorized Retailer UScellular & T-Mobile — Local services in Romney

Other than a long wait, the staff is excellent and will take the time to sit with you 1on1 and help you with your phone ot other devices there's not always a long wait I think I just came in on a busy day they do seem under staffed a bit but Madison was great hard working kind and doing everything she could to keep things moving I took away 1 star for the service because they have no competitors in the general area yet you can lose service at times walking from one side of the house to the other and I live 3 miles from the store. Update: my phone was stolen yesterday I came in today 11/5/23 to get a new phone despite a long wait to recover the info from my new phone wich was not their fault they did...

The guy was great. But there was a brown head thin woman who was extremely rude. Pushed 4 customers out of the door by saying. There is a substantial wait time of 40 minutes. When there were only 2 people waiting. One of the customers she pushed out of the door was an elderly lady. There was also a man that must come in often that was not happy with her either. Because she failed to inform him of something that could have saved him a trip. We actually left n came back because we had things to do. This was after she pushed us to leave. We only waited 15 minutes. She was very very rude. I don’t know her name. But today’s date is may 28. And she was there at 11:30. I’m very unhappy with...

Recently try I Brought my friend to the Romney store to purchase her first cellphone. Brittany was so patient and kind and did a great job of explaining the phone to the new owner. We were back in the store yesterday to purchase a cover. She l only wanted a purple cover at purchase time of cellphone but soon realized she would take any color available. Daniella put the cover on the cellphone and was also patient and kind in explaining some basic questions . Kudos to your staff with their amazing customer...