Sanborn's Jewelers — Local services in Roosevelt Park

Okay, I am a 25 year old guy... who has NEVER written a review in my life, thats how good my experience was. Here is what made me change my ways:

I have worked full time since I was a Junior in high school, I have always been a saver and I have always looked into the products and reviews of items before I purchased them, I have NEVER went to a new retail store with bad reviews... hell I have never gone into a store with less than 5 reviews, even if they were good ones! I never thought I would make one of the most important and largest purchases at a store 1) I have never been too, 2) has some negative reviews on here... SO this is why I am writing this, because I know many men especially are like myself!

This was the first major purchase I made...with out the help of my now wife... I was 100% absolutely terrified. The only talk of a ring on her part was "I want it to be what you think I want, I want to see how well you know me... I know you'll get it right honey" ummm. Did she forget I was a man? The pressure was one to find a ring that reminded me of her... so I walked into Kays Jewelers and not one ring was 5' 4" curvy in all the right places and made my heart melt... so now I am lost by what she means "Reminds you of me" and immediately start staring at the sales associates with "Help me Eyes" I was young, dirty from work and clearly to broke to get the service I needed... they weren't busy but too busy for me unfortunately... after 35 minutes of looking like a lost puppy I left... got in my car and drove around.... I was terrified... I had an even worse idea of what she wanted and no where to go... I mean... THATS where 25 year old guys go... the mall... so I was driving around and I went to go to the bank to pull out some cash I moved to grand haven 3 years ago but headed to the PNC in muskegon because I was meeting my friends for lunch out there... well theres no PNC in Sight but there was a jewelry store... sign from god in my book so I went in... honestly at this point... I didn't even need a review I needed a ring and a woman to help me find one... that was it. The first thing that happened when I walked in that door was "Hello! Welcome to Sanborns" and they were BUSY! I felt welcomed, I felt comfortable and I felt like I was wanted there by the employees. A woman named Christy helped me find the ring of my now wife's dreams by simply having a conversation with me. She didn't act like I was waisting her time... even though I looked close to homeless being so dirty from work... She learned about my wife through a very enjoyable conversation and I know I wouldn't of gotten this right with out her. (I know because when I proposed after tears and "Yes!!!" came "Did you call my mom to ask her what kind I wanted??? There was no way you did this good by yourself!") They helped bring the biggest smile to the face of the most important woman in my life I will forever be grateful. I yes me... hand picked a diamond and the band it went in and customized my wifes ring... which made me feel so much more apart of it.

Funny thing is... it was the same price if not less than the rings at other stores I saw in the cases that they just pull out and put in a bag. This ring I! made... came from my heart and I am glad I was able to have that process... and seeing my now wife stare at it daily and say "Look at how it sparkles" and seeing her face when other girls say "I Love your ring" is such a positive feeling that keeps happening and will keep happening... because I bought her quality and a ring that will last our whole lives together... So men... if you're still reading this... take my word for it... I mean, this is something YOU don't want to get wrong I...

Horrible and unprofessional experience with my custom ring. They are refusing to help fix their mistake, they’ll only do it if I pay more money! They also will not allow a return, which is what I’d rather do because it is a nightmare working with this company.

I’ll attach pictures of the ring they were supposed to make, and then the ring they asked my fiancé if it was fine. He had no idea how to look at a ring and say to a jeweler that this, this, and this is wrong. They knew what ring to make, why not just make it correctly rather than asking the man if this is the correct ring when it is clearly not??? Horrible business, horrible customer service. I’m very upset that they refuse to make it right with their own mistakes.

I DO NOT recommend this company at all. If you work with them, pray they don’t mess it up because they will not fix it or give you your money back once you see their mistakes.

The first picture is the ring we were requesting to have custom made. The second picture of the bottom ring is what they came up with. He noticed it didn’t look like what we wanted to he tried to have them change it, he figured they would be professionals and should be able to see the differences as jewelers. He was confused on why they would think this is the same ring. So they change it to the second picture, top ring. And he ended up approving bc he was confused.

Why wouldn’t they just make it as requested??? My fiancé had no idea and felt uncomfortable trying to figure it out—way out of his element.

Update: since they would not help, we went to pick the ring back up because we could not get money back or the ring fixed. They tried to say they lost the ring or they do not have it anymore. After telling them they DO have my ring, they finally handed it back over.

Still no help fixing although they are concerned about this review. On top of that, my center stone is already loose. I have been wearing it for less than a week.

Amber and Joan are entirely unprofessional and unhelpful. Amber is...

I"m incredibly sad and disappointed. Last year for my husband and I's anniversary, we wanted to upgrade our rings from Zales we got in 2007. We've been through an incredible amount over the years and wanted new rings to reflect that. We had been looking on and off for about a year. We went into Sanborns on a whim and found rings we fell in love with. The guy that helped us was great and patient and made sure we got everything we were looking for. Today a year later, we have been through 2 rings and 4 repairs. We repaired the first ring 3 times in 6 months. After that many repairs we decided to return that one and pick a different ring. We picked something unique and something that cost twice as much as the first one because I didn't just want to "settle" for something that wasn't what I really wanted and we wanted to keep our money at a small business in a town we are both from. Just a few days before our anniversary this year, I realized I was missing a diamond from this new ring I've had less than 6 months. I brought it and talked a lady that explained everything we'd been thtough and she very unsympathetic to our story. She blamed it on me for sleeping with the ring on and said they don't recommend that. That was something I was never told the entire time I've had a wedding ring. They never said I couldn't or shouldn't do something with my ring on. Something like upgrading my wedding ring should've been fun and exciting. But instead I'm left sad and disappointed that if I do anything as rough as sleeping in my ring that the diamonds will continue to fall out and I will continue to wear this ring half of the time while the other half of the time it will be...